Call Center

From Our Partners / Online

Restoring confidence to travel: 5 tech solutions to help customers feel safe again

By Jennifer Phillips April - Smartvel | June 29, 2020

With frequent changes and no single source of information, the travel industry is in a quandary. How can it communicate the most up-to-date information with their customers and help them feel confident? Read More

Opinion / Technology

Consider what happens after the crisis is over (and use it to your advantage)

By Gavin Smith - Element | May 25, 2020

How you can make the business and your people work better, because when this situation is over, and it will be over, people will start travelling again. Read More

News / Technology

Destination X - Reopening for tourism after coronavirus

By PhocusWire | May 19, 2020

How to reopen for tourism after the coronavirus outbreak is tricky, with concerns around social distancing - to name just one element - added to an existing visitor strategy. Read More

Interview / Online

Sounding Off: All that talk about being brilliant communicators should be real

March 13, 2020

Now that marketing is all over the place for a few months, communications has to be the channel that travel brands focus their efforts on. Read More

Interview / Startups

VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 18, 2019

Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More

Interview / Startups

VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 17, 2019

This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More

From Our Partners / Technology

Nobody wants to be a support ticket - power of real-time comms and service recovery

By Ford Blakely - Zingle | December 2, 2019

In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More

News / Distribution

VIDEO: Despegar's CEO on growth and navigating regional challenges

By Mitra Sorrells | November 28, 2019

Despegar CEO Damian Scokin discussed the Latin American OTA's plans for continued growth, including new products and partnerships, during an interview at The Phocuswright Conference. Read More

Opinion / Technology

Industry innovation: Insider perspectives on how to make hospitality better

By Voyager HQ | July 5, 2019

While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More

Opinion / Online

Why travel marketers must be always on and multichannel

By Stephen Taylor - Sojern | July 4, 2019

To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More

alt="salesforce-connected-customers" title="salesforce-connected-customers"

News / Online

Hang up the phone, travelers want a connected experience

By Linda Fox | July 2, 2019

The State of the Connected Customer report shows how much expectations of brands have changed. Read More

News / Technology

Automated ticket and check-in is great, give me humans for everything else

By Kevin May | July 2, 2019

Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More

alt="airline-disruption-cathay-southwet" title="airline-disruption-cathay-southwet"

News / Technology

A tale of two airlines battling disruption with technology

By Linda Fox | June 25, 2019

The cost of disruption to airlines is around 8% of revenue, or $60 billion to the industry, every year. Little wonder then they turning to technology to address disruption from weather events to... Read More

From Our Partners / Online

Conversational commerce and the travel industry: it’s time to say hello

By Messenger Business | June 24, 2019

Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More

News / Technology

Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain

By Jill Menze | June 20, 2019

You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More

Most Popular
Latest Stories