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PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

alt="Trip.com Group creates travel app for Apple Vision Pro" title="Trip.com Group creates travel app for Apple Vision Pro"
News / Technology
Trip.com Group creates travel app for Apple Vision Pro
By Morgan Hines | February 5, 2024
Trip.com Group's Trip.Vision app is intended to bring realistic destination experiences to users at home - enabling them to to virtually explore places including Antarctica, the Maldives, Mount Everest... Read More
alt="CEO Spotlight - Peter Kern of Expedia Group" title="CEO Spotlight - Peter Kern of Expedia Group"
News / Online
CEO Spotlight - Peter Kern of Expedia Group
By Mitra Sorrells | January 29, 2024
In a discussion last week at the ALIS event, Expedia Group CEO Peter Kern covers a range of topics including generative AI, next steps for One Key, customer acquisition strategies, global growth and... Read More
alt="Phocuswright research explores travelers’ comfort using GenAI" title="Phocuswright research explores travelers’ comfort using GenAI"
News / Technology
Phocuswright research explores travelers’ comfort using GenAI
By Phocuswright Research | January 29, 2024
Since ChatGPT debuted in late 2022, the travel industry has been exploring how best to use it – and wondering whether consumers are ready to embrace it to help with their trip planning. Read More
alt="How AI is altering travel companies’ C-suites and hiring strategy" title="How AI is altering travel companies’ C-suites and hiring strategy"
News / Technology
How AI is altering travel companies’ C-suites and hiring strategy
By Morgan Hines | January 25, 2024
Travel companies are shaking up their C-suites to adapt to new needs being brought on by generative AI. And the changes go further than creating new roles. Read More
alt="Travel's journey through the generative AI platform shift" title="Travel's journey through the generative AI platform shift"
Opinion / Technology
Travel's journey through the generative AI platform shift
By Mario Gavira | January 16, 2024
Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new platform allowing us to interact and harness artificial intelligence. Read More
alt="Tripadvisor's Goldberg talks strategy, AI potential and digital marketing" title="Tripadvisor's Goldberg talks strategy, AI potential and digital marketing"
News / Online
Tripadvisor's Goldberg talks strategy, AI potential and digital marketing
By Linda Fox | January 10, 2024
At The Phocuswright Conference 2023, Tripadvisor CEO Matt Goldberg discussed the importance of the brands working together and how its generative AI initiatives are developing. Read More
alt="What travel companies should consider for their generative AI strategy" title="What travel companies should consider for their generative AI strategy"
From Our Partners / Online
What travel companies should consider for their generative AI strategy
By PhocusWire | January 9, 2024
Oliver Wyman advises travel companies to analyze their data, listen to customers and interact with them early on in the travel planning stages as part of their generative AI strategy. Read More
alt="AI platform translates hotel guests’ speech into actionable data and insights" title="AI platform translates hotel guests’ speech into actionable data and insights"
News / Technology
AI platform translates hotel guests’ speech into actionable data and insights
By Arvindh Yuvaraj - WebinTravel | January 5, 2024
Founded in 2019, Aiello has three products that work together and use artificial intelligence to “understand” hotel guests the way a human staff member would. Read More
alt="Travel tech experts parse AI’s hype against its best uses" title="Travel tech experts parse AI’s hype against its best uses"
News / Technology
Travel tech experts parse AI’s hype against its best uses
By PhocusWire | January 4, 2024
Tech experts from Travelport, MakeMyTrip and Lufthansa Group Digital Hangar weigh in on how AI is changing the travel landscape — and what it could do next. Read More
alt="Top Travel Industry Predictions for 2024" title="Top Travel Industry Predictions for 2024"
News / Online
Top Travel Industry Predictions for 2024
By Morgan Hines | January 2, 2024
Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More
alt="Three ways generative AI is improving the travel industry" title="Three ways generative AI is improving the travel industry"
News / Technology
Three ways generative AI is improving the travel industry
By Morgan Hines | December 18, 2023
In a wide-ranging conversation at The Phocuswright Conference, leaders from Microsoft, Priceline and Amadeus discussed opportunities generative AI presents to the travel industry and how it's changing... Read More
alt="The most popular news stories on PhocusWire in 2023" title="The most popular news stories on PhocusWire in 2023"
News / Technology
The most popular news stories on PhocusWire in 2023
By PhocusWire | December 15, 2023
ChatGPT, the Hot 25 Travel Startups and news about major players like Expedia Group and Airbnb dominated the rankings.   Read More
alt="ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023" title="ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023"
News / Online
ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023
By PhocusWire | December 13, 2023
This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the loyalty strategies of Expedia, Booking, Hopper and Airbnb. Read More
alt="Google’s Vowinkel on the power of generative AI for travel marketers" title="Google’s Vowinkel on the power of generative AI for travel marketers"
News / Technology
Google’s Vowinkel on the power of generative AI for travel marketers
By Mitra Sorrells | December 12, 2023
While artificial intelligence and machine learning have been integral to Google’s offerings for years, 2023 brought a new concept to the fore: generative AI. Read More
alt="Flight Centre Travel Group creates global “AI Center of Excellence”" title="Flight Centre Travel Group creates global “AI Center of Excellence”"
News / Technology
Flight Centre Travel Group creates global “AI Center of Excellence”
By Mitra Sorrells | December 11, 2023
FCTG said the new division will focus on promoting, adopting and integrating AI into the company’s corporate divisions to enrich customer experiences, boost employee productivity and more. Read More
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