Conversations about hotel distribution and revenue management
inevitably reference some of the impediments many chains and independent
properties are facing today – things such as legacy technology, complicated
integrations and inefficient, or nonexistent, data sharing.
But what if the conversation centered around how distribution and revenue management would be handled if a property was starting from scratch?
That is the question posed to Klaus Kohlmayr, chief
evangelist at IDeaS, and George Roukas, partner at Hudson Crossing, in a conversation
in the PhocusWire studio at The Phocuswright Conference.
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Starting with a premise of opening the new “Klaus and George
Hotel,” Kohlmayr and Roukas outline the key components of modern, effective
hotel distribution and revenue management systems and strategies.
The two discuss the need for cloud-native, microservice-based systems that recognize and accommodate customers with personalized
interactions before, during and after a stay.
And they express optimism that innovation is accelerating
and widespread change is just around the corner.
“I think we’ve seen more change in the hotel distribution models
in the last 5 years than in the 25 that came before,” Roukas says.
And says Kohlmayr, “As soon as one hotel company cracks it,
everyone else will too.”
Watch the full discussion below.