British Airways

Opinion / Distribution

Five ways airline loyalty might look different in 2021

By Mark Ross-Smith | November 4, 2020

Given the industry-destroying events of 2020, what will airline loyalty programs look like 12 months from now? Read More

News / Technology

British Airways sees data breach fine significantly reduced

By Linda Fox | October 20, 2020

The U.K.-based carrier had a penalty for a data breach in June 2018 reduced to £20 million by the Information Commissioner's Office. Read More

News / Technology

British Airways taps fintech startup Banked for new loyalty offering

By Jill Menze | August 11, 2020

Through the partnership, British Airways Executive Club members who make an online purchase with a Banked merchant can collect Avios during checkout. Read More

News / Distribution

Lufthansa Group airlines to be removed from Sabre as pair fail to reach distribution agreement

By Linda Fox | May 14, 2020

Lufthansa and Sabre have been wrangling over distribution costs since 2015 - now the group's airlines are to be removed from the latter's global distribution system. Read More

News / Distribution

Are the tech giants coming for airlines?

By Linda Fox | May 4, 2020

Data giants such as credit card companies have stayed away from airlines; post-coronavirus travel might change that. Read More

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News / Distribution

Investors on travel survivors, pent-up demand and bailouts

By Linda Fox | April 2, 2020

Seeking Alpha asked some of its marketplace authors to comment on the outlook for travel stocks, the likelihood of travel returning to pre-coronavirus levels and the segments that might come... Read More

News / Distribution

Travel value chain under scrutiny as airlines get bailouts and intermediaries plead for help

By Linda Fox | March 26, 2020

IATA's mention of the value chain has faced significant criticism in the past week from some areas of the intermediary community, seemingly for acting in isolation. They believe the industry is in this... Read More

News / Technology

Keeping communication channels open is critical for airlines during a crisis

By Linda Fox | March 23, 2020

15below CEO Nicholas Key discusses the role technology is playing in real-time communications with passengers, lessons learned from previous experiences and the need to meet customer expectations... Read More

News / Distribution

Aviation body says coronavirus could bankrupt most airlines in three months

By Linda Fox | March 16, 2020

The membership organization is calling for urgent “coordinated” government and industry action in light of the impact of coronavirus on the travel industry. Read More

News / Technology

Cathay Pacific fined £500,000 after "brute force" data breach

By Linda Fox | March 9, 2020

A regulator in the U.K. imposed the fine, saying that between October 2014 and May 2018, the airline’s computer systems did not have “appropriate security measures” to protect customer data. Read More

News / Startups

Golden shots and wild cards - how IAG brings startups through Hangar 51

By Linda Fox | February 26, 2020

In the coming weeks, British Airways parent company IAG will enter the fifth year of its Hangar 51 accelerator program. Read More

Interview / Startups

STARTUP STAGE: Whispr wants to help frontline staff with voice guidance

By Linda Fox | November 15, 2019

The company was recently accepted into IAG's Hangar 51 accelerator and has begun work with maintenance staff at Spain flag carrier, Iberia. Read More

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News / Technology

Airports look to emerging technology (even blockchain) to drive much-needed efficiency

By Linda Fox | November 12, 2019

Airlines and airports are using emerging tech such as LIDAR and blockchain to improve efficiency and prepare for growth. Read More

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News / Technology

British Airways boosts in-flight experience with virtual reality trial

By Linda Fox | August 16, 2019

The carrier is offering passengers on some flights in its first class cabin the chance to view films, documentaries and other programs in 2-D, 3-D and 360-degrees formats Read More