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alt="From chatbot to top slot – effective use of AI in hospitality" title="From chatbot to top slot – effective use of AI in hospitality"
Opinion / Technology
From chatbot to top slot – effective use of AI in hospitality
By Richard Valtr – Mews | October 10, 2023
Hospitality needs to look past cost cutting to discover the ultimate value in artificial intelligence, bringing together dependable but inspiring service with optimized operations. Read More
alt="Tripla acquires BookandLink to boost hotel guest experience technology" title="Tripla acquires BookandLink to boost hotel guest experience technology"
News / Technology
Tripla acquires BookandLink to boost hotel guest experience technology
By Linda Fox | September 13, 2023
The acquisition will enable Tripla to speed up its development in Asia while boosting revenue for each company in their respective markets. Read More
alt="Hotel check-in and the new discipline of guest service management" title="Hotel check-in and the new discipline of guest service management"
Opinion / Technology
Hotel check-in and the new discipline of guest service management
By Mrunal Desai - Aavgo | July 24, 2023
The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like. Read More
alt="Sojern expands travel marketing platform with acquisition of VenueLytics" title="Sojern expands travel marketing platform with acquisition of VenueLytics"
News / Online
Sojern expands travel marketing platform with acquisition of VenueLytics
By Mitra Sorrells | July 11, 2023
VenueLytics provides guest experience and data analytics tools to improve guest satisfaction and loyalty, increase direct bookings and drive ancillary revenue. Read More
alt="Bringing aviation in line with other consumer-facing industries" title="Bringing aviation in line with other consumer-facing industries"
Opinion / Technology
Bringing aviation in line with other consumer-facing industries
By Meir Hadassi Turner – GO7 | July 6, 2023
Airlines need to invest in digital transformation to realize the power of personalization and better earn the loyalty of travelers and drive long-term growth and profitability.   Read More
alt="Study reveals low take-up of AI among European hotels" title="Study reveals low take-up of AI among European hotels"
News / Distribution
Study reveals low take-up of AI among European hotels
By Linda Fox | July 5, 2023
The Booking.com-Statista European Accommodation Barometer reveals that 23% plan to use the tools in the next six months, but two-thirds have no plans to use AI in their businesses. Read More
alt="Capital One acquires digital concierge, Velocity Black" title="Capital One acquires digital concierge, Velocity Black"
News / Technology
Capital One acquires digital concierge, Velocity Black
By Derek Catron | June 2, 2023
 Capital One is enhancing its travel offerings with the acquisition of Velocity Black. Read More
alt="Hotels of the future will need to learn to harness data" title="Hotels of the future will need to learn to harness data"
Opinion / Technology
Hotels of the future will need to learn to harness data
By Klaus Kohlmayr – IDeaS | May 18, 2023
We all shop, work and interact differently. The greatest opportunity for hotels today is to leverage the digital data being collected from guests around the world.   Read More
alt="How ChatGPT levels the playing field for travel companies" title="How ChatGPT levels the playing field for travel companies"
News / Technology
How ChatGPT levels the playing field for travel companies
By Derek Catron | May 4, 2023
ChatGPT’s relative simplicity has benefited travel companies ranging in size from Expedia to Sailsquare, an Italy-based sailing cruise marketplace that used the tool to monitor communications on its... Read More
alt="Thynk lands $13M for hotel sales and operations tech" title="Thynk lands $13M for hotel sales and operations tech"
News / Startups
Thynk lands $13M for hotel sales and operations tech
By Linda Fox | April 14, 2023
The investment will speed up research and development as well as being put towards expansion in Europe, America and the Middle East. Read More
alt="Disney World" title="Disney World"
Opinion / Online
Should everyone jump on the dynamic pricing bandwagon?
By Frank Belzer – ICON Park | March 31, 2023
While Disney has launched one of the most complex dynamic pricing systems, these can create unintended consequences for companies that don’t plan carefully.   Read More
alt="Can we hardwire happiness into hospitality tech?" title="Can we hardwire happiness into hospitality tech?"
News / Technology
Can we hardwire happiness into hospitality tech?
By Linda Fox | March 29, 2023
Hotels are providing the opposite of hospitality with long queues, paperwork, poor Wi-Fi and disconnected systems, according to Lennert de Jong, president for hospitality at Planet. Read More
alt="Cost and implementation woes hamper hotel tech adoption" title="Cost and implementation woes hamper hotel tech adoption"
News / Distribution
Cost and implementation woes hamper hotel tech adoption
By Linda Fox | February 22, 2023
H2c finds that few hotel chains are considering a core technology revamp in its latest distribution study. Read More
alt="Tripadvisor CEO outlines new three-prong strategy" title="Tripadvisor CEO outlines new three-prong strategy"
News / Online
Tripadvisor CEO outlines new three-prong strategy
By Mitra Sorrells | February 16, 2023
New CEO Matt Goldberg provided details of the strategy, describing the overarching concept as creating a “modern media marketplace for travel.” Read More
alt="Cendyn names new CEO" title="Cendyn names new CEO"
News / Technology
Cendyn names new CEO
By Linda Fox | January 9, 2023
Blaha brings “executive-level experience” to the role from previous positions at technology companies including Khoros, Lone Wolf Technologies, PeopleAdmin and Aptean. Read More
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