Event Case Studies | Stova

ConferenceDirect Success Story

Jessica Martin — Tue, 03 Oct 2023 15:21:23 +0000

ConferenceDirect's 2023 Annual Partner Meeting

Success Story

Collaborative event management solutions for successful annual meetings.

In event management, achieving operational excellence and delivering remarkable experiences are paramount. The collaborative venture between ConferenceDirect and Stova, exemplified by the 2023 Annual Partner Meeting (APM), demonstrates these principles. As a prominent figure in the meetings and events sector, ConferenceDirect oversees a substantial portfolio of contracts annually, catering to a diverse clientele.

This case study delves into the challenges and successes of ConferenceDirect's event, spotlighting how Stova's suite of solutions not only aligned with but also surpassed their exacting requisites. In this case study, discover how Stova's platform introduced reliability and intuitive usability, and streamlined execution to their event landscape. With a specific focus on the APM, we will dissect how Stova's technology seamlessly converged with ConferenceDirect's strategic objectives, yielding an unequivocally successful event.

Objective Solution Event Success

Objective

ConferenceDirect stands as a frontrunner in collaborating with tailored event management and technology providers to deliver unforgettable, customized meetings and events. Driven by the mission to provide clients with seamless technology and event management solutions, ConferenceDirect favors point solutions for various aspects like registration, marketing, hotel management, badging, virtual platforms, and mobile applications.

The Annual Partner Meeting (APM) by ConferenceDirect is a flagship internal event annually, amalgamating all associates and partners. Built on the pillars of recognition, networking, and education, this event posed a challenge: facilitating pre-scheduled meetings and appointments between associates and partners.

The requirement encompassed both one-on-one appointments and group meetings, all within an easily navigable user experience. Past experiences saw ConferenceDirect struggle with user-unfriendly solutions, both on the attendee front and backend.

Solution

Adhering to ConferenceDirect's preference for seamlessly integrated point-solutions, Stova's services proved an impeccable fit within their event technology ecosystem. Stova's offerings not only blend seamlessly with other providers but also came with top-tier support. The reliability of Stova's service brought peace of mind to ConferenceDirect, knowing that expert assistance would swiftly address any issues, minimizing event disruptions.

The testimonial from ConferenceDirect highlighted the exceptional quality of Stova's support team, attesting to their responsiveness, solutions-driven approach, creativity, and attentiveness to clients' needs. The user-friendliness of Stova's platform, both for attendees and on the backend, played a pivotal role in ensuring smooth operation. ConferenceDirect applauded the platform's effectiveness, its glitch-free and rapid functionality, from registration to mobile app and the crucial appointment scheduling tool.

The platform's reporting functionality was highlighted for its efficiency, facilitating both pre-populated and customized reports. Customization further extended to branding, as ConferenceDirect harnessed Stova's capabilities to feature customized banners and sponsor logos on the registration website, mobile app, and in the marketing tools, bolster CD’s event's visual identity, increase sponsor loyalty, and provide brand consistency across the board.

Event Success

Utilizing Stova's suite of products led to unprecedented success for ConferenceDirect's APM. Seamlessly integrated components provided a glitch-free technology solution, surpassing expectations. ConferenceDirect also noted that the versatility, accuracy, ease-of-use, and speed demonstrated by Stova's suite are instrumental in achieving a seamless transition across partner events.

Location: United States
Founded: 1998
Employees: 600+
Industry: Global partner for meetings and events

ConferenceDirect is your global partner for meetings & events. Services include selection & contract negotiation, conference management services, hosing & registration services, strategic meetings management programs, virtual & hybrid event services, marketing support for events, and much more.

Key Statistics

ConferenceDirect's significant event management volume, comprising over 40,000 registrants annually across diverse events, testifies to their trust in Stova's solutions. This trust extends to crucial events like the Annual Partner Meeting, boasting over 800 attendees and partners.

Products Leveraged

Ready to learn more?

Whether your event is virtual, hybrid, or in-person, enhance your attendee’s journey with an event ecosystem built for your audience. Ready to walk through Stova's event technology solutions? Schedule some time with us today.

The post ConferenceDirect Success Story appeared first on Stova.

Hunkeler Innovationdays 2023

Lauren Huffman — Wed, 12 Jul 2023 18:51:26 +0000

Hunkeler Innovationdays 2023

Success Story

Streamlining event management with an end-to-end event technology solution

Download the Case Study

Hunkeler, a renowned technology leader in paper processing came to Stova having relied on four or more different providers to handle various aspects of their largest event leading to:

Inconsistences due to multiple tech vendors
Inefficient and limited data processing capabilities
Fragmented experience for attendees
Lack of a seamless process

Choosing Stova as their exclusive technology partner, Hunkler was able to achieve streamlined event management, enhanced attendee experiences, and increased exhibitor success for their 14th annual event.

Objective Solution Event Success

Objective

Hunkeler's goal was to consolidate their event's registration, badging, lead retrieval, and mobile app into a single event technology provider. This case study explores how Hunkeler successfully partnered with Stova and leveraged their suite of onsite solutions to minimize their tech stack and streamline their operations.

Solution

Hunkeler's Innovationdays relied on four or more different providers to handle various aspects of the event. However, this fragmented approach led to functional limitations and inefficiencies in data processing between third-party systems and integrations. Recognizing the need for a unified and seamless solution, Hunkeler sought a partner that could provide comprehensive onsite services and streamline their event management processes.

Event Success

After careful evaluation, Hunkeler chose to collaborate with Stova based on their platform's flexibility, Stova's impressive track record in onsite work, and positive interactions with their professional services team. For Innovationdays 2023, Hunkeler implemented Stova's suite of onsite solutions, including onsite check-in, registration, badging, mobile app, and lead retrieval.

Location: Switzerland
Founded: 1922
Employees: 200+
Industry: Paper processing

Hunkeler AG is one of the world market leaders in the development, construction, and sale of paper finishing systems for high-performance digital printing.

Key Statistics

Over 6,700 attendees from 100 countries
More than 100 exhibitors and sponsors utilized Stova's lead retrieval system

Products Leveraged

Ready to learn more?

The post Hunkeler Innovationdays 2023 appeared first on Stova.

Gabelli School of Business

Kathryn Monahan — Fri, 02 Jun 2023 18:21:22 +0000

Gabelli School of Business

Success Story

By partnering with Stova, the Gabelli School registered and engaged over three hundred students over a three day orientation period.

Download the Case Study

In August of 2022, the Gabelli School of Business partnered with Stova to host their new student orientation over the course of three events. The first event was fully virtual, introducing incoming students to the Stova platform and what to expect when arriving on-site. The second virtual portion of Orientation included a how-to to download the mobile app for the upcoming on-site event. The third event was the Gabelli School's on-site Orientation utilizing Stova's registration, badging, mobile event app, and event management solutions.

Objective Solution Event Success

Objective

Gabelli School of Business Event

In August of 2022, the Gabelli School of Business partnered with Stova to host their new student orientation over the course of three weeks. The first event was fully virtual, introducing incoming students to the Stova platform and what to expect when arriving on-site. The second virtual portion of orientation included a how-to download the mobile app for the upcoming on-site event. The third event was the Gabelli School's on-site orientation utilizing Stova's registration, badging, mobile event app, and event management solutions.

The Gabelli School of Business came to Stova with several goals in mind:

Orient new, incoming students - many of whom where international students - to the Gabelli School and to New York in general.
Build community among students and staff.
Track attendance and sessions happening simultaneously at different locations.

Solution

From mobile apps to registration websites, every event needs something different to meet different objectives. The Gabelli School of Business required an event management solution that was user-friendly and engaging to their younger audience of incoming students.

Mobile App

The Gabelli School of Business's mobile app was fully branded to their specifications, featuring their colors, logo, backgrounds, and more.

Campus Map

The campus map allowed students to see not only the immediate Business School, but the surrounding New York City area. With helpful stars on the map for sights to see, building locations, subfloors, and floorplans, this was an important feature.

Session Check-in

Session check-in functionality allowed the university to track which students were attending which sessions, in real-time. In this instance, they opted to use barcodes instead of QR codes. Stova's flexibility assisted them with this change.

Networking

The networking section of the mobile app facilitated new friendships and relationships across orientation. Students clicked on the app and they could search for profiles nearby. This was on of the most successful pieces of this custom build, with over 2,000 network matches created out of 271 registrants logging into the app.

Photo Sharing

Students were encouraged to post photos as they explored their new campus.

Places/Maps

Here, like for the Campus Map, this section detailed all happenings in the surrounding area. The school's incoming students were largely international - including a map of New York City and the general surroundings gave the students peace of mind. They knew, at all times, where they were in relation to the student buildings and their peers.

Conference Bag

During sessions, the students were given downloads and documents. They were also able to take notes about their sessions throughout the day within the app. The Conference Bag created a digital file for the students to email to themselves after the event.

In addition to these features, the app also included a Frequently Asked Questions microsite, orientation information with custom event logos, and search capabilities.

Event Success

The Gabelli School of Business's new student orientation brought in over 350 total registrants and created the sense of community among students and staff that Fordham University strives for. Stova's mobile app solutions showed the caliber of the school and what students can look forward to when working and studying in New York City. Overall, the event exceeded expectations for the school of business.

"Having the Stova folks there for us completely changed the game."

When asked what set Stova apart from the competition and if the Gabelli School of Business would recommend Stova, while the products met all expectations, it was the service that won them over. "We never had to search for the right guy. The incredible team stayed connected with us through all three days of orientation. All I had to do was reply to the same email and I could hop on the phone with the same exact person. [Service] was just available to us, and that was really huge and a relief... We are already telling people about Stova. We're already recommending Stova."

Location: New York, NY
Founded: 1920
Employees: 600+
Industry: Higher Education

Key Statistics

350 Registrations

270+ Connections

2,000 Network Matches

Products Leveraged

Mobile App, Push Notifications, Onsite Assistance, Registration Website, Managed Services

Ready to learn more?

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Databricks CKO 2022 Case Study

Kathryn Monahan — Fri, 02 Jun 2023 14:06:00 +0000

Databricks CKO 2022 Case Study

Success Story

Connecting onsite and virtual attendees for maximum engagement.

Databrick's 2022 Company Kickoff connected onsite attendees with virtual guests through hybrid technology, while also keeping a highly-tech savvy audience engaged throughout the onsite environment.

Download the Case Study

Objective Mobile Solution

Objective

Databricks CKO 2022 Objective

Databrick's 2022 Company Kickoff was a robust hybrid event with the goal to connect onsite attendees with virtual guests through hybrid technology, while also keeping a highly-tech savvy audience engaged throughout the onsite environment. The event's mobile app was implemented during the onsite event, with the core objective to keep attendees engaged and informed.

Mobile Solution

Databricks CKO 2022 Mobile Solution

The event app for this hybrid event was built to bring the onsite audience and the virtual audience together. Built to encourage engagement, onsite attendees had access to important, relevant information such as maps, safety information, agendas, and networking options, but also a photobooth and scavenger hunt game that connected to the virtual platform.

Location: San Francisco, CA
Founded: 2011
Employees: 5,000+
Industry: Computer Software

Databricks is the lakehouse company. More than 7,000 organizations worldwide — including Comcast, Condé Nast, H&M, and over 40% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems.

Key Statistics

Over 3,000 app downloads

Over 800 app scavenger hunt participants

Products Leveraged

Virtual Event Platform, Professional Services Team, Event Registration

Ready to learn more?

The post Databricks CKO 2022 Case Study appeared first on Stova.

Insurance Business

Kathryn Monahan — Thu, 01 Jun 2023 22:00:10 +0000

Insurance Business

Success Story

"My events team as well as other teams that manage our events across the business are all really impressed and excited about the Stova system."

Challenge Solution Event Success

Challenge

Insurance Businesses Challenge

Prior to using Stova, event planning was not centralized at this financial services company, which was leading to inconsistencies in the overall quality of event related communications to customers and staff.

In addition, a lot of time the response methods were very archaic and manual, with respondents having to take time out of their day to compose an email response or make a phone call.

The distribution methods also varied and were disjointed, with planners using basic emails with a PowerPoint slide or PDF invitation, or various third party tools. Therefore, brand guidelines were also not being adhered to and there was no company-wide view of events being run.

"My events team as well as other teams that manage our events across the business are all really impressed and excited about the Stova system."

Solution

Insurance Businesses Solution

Initially, the financial services company was attracted to Stova for its affordability, 24/7 global support, ease of use and for its robust set of planning tools. However, the most important criteria was that Stova could meet all the very strict security protocols in relation to privacy, information security and, in particular, customer data and how and where it's stored.

"Being an insurance company that is traditional and very risk averse, it took a very long time to get this process through all of the IT and legal channels, however, the team at Stova was consistently with us throughout the almost two-year period that it took to get this finalized," says the Head of Sponsorship & Events for the financial services company.

Today, staff and customers alike say Stova had made registering and attending a company event simple and easy. Staff also use the marketing tool to send out personalized and informative invitations to delegates.

With events requiring international travel for large groups, detailed registration forms can collect all necessary travel information, team and group activities, medical history, as well as any specific attendee requests for extending their stay or traveling with a partner, etouches' website tool was also utilized to provide additional information related to the location, accommodations, dress code, what to pack, etc. The team has also found success with the etouches' mobile event app.

Event Success

Insurance Businesses Event

For its annual National Sales Managers Conference, the financial services company used Stova to plan the two-day offsite event in Sydney for more than 100 delegates comprised of top sales and senior executives.

Prior to the event, the company's events team sent registration invitations in a timely manner to maximize attendance. Delegates were then able to input all their information and preferences and receive an automatic email receipt once they completed registration. The team also used the marketing tool to send delegates email reminders, updates, and content information such as preconference work prior to attendance, so they knew what to expect when they arrived.

Post-event, staff sent thank you emails, links to photographs from the event and especially utilized Stova's survey function. With that tool alone, they could gauge how many delegates attended (as opposed to how many registered), what they liked and didn't like, as well as what they can improve on in the areas of content, food, and entertainment. "That ensures we are constantly improving our events and making things better for our attendees." Overall, since using Stova, the financial service company's events team has noticed the improvement of the customer response rate to attend events, as well as the ease of using the system, which both saves time and makes their job easier.

"I can honestly say that Stova has vastly improved the manner in which we touch our customers and internal staff accross all of our events. We really believe that Stova keeps moving the goal posts by continuous improvement and in their systems and capability."

Event Type: internal meetings
Employees: 147,000+ globally
Industry: finance/insurance

Key Statistics

48 virtual event sessions available

90% registrant to attendee conversion

1 month turn around from inception to live event

Products Leveraged

Virtual Event Platform, Professional Services Team, Event Registration

Ready to learn more?

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Villanova University Case Study

Kathryn Monahan — Thu, 01 Jun 2023 21:32:42 +0000

Villanova University

Success Story

How Stova's mobile app provided technology that connecnted students at a top-tier university.

Challenge Solution Event Success

Challenge

Villanova University Challenge

More than 20 years after their first win, the Villanova University men's basketball team won the 2016 NCAA March Madness tournament. While there was a lot of celebrating throughout the university community, there was also many lessons learned in terms of event communication and engagement, says Sandy Upton, assistant director for development operations, Office of University Advancement.

Since the tournament includes 68 teams and 6 rounds, it moves at a fast pace and once a team wins the latest round, its fans are often scrambling for the latest official information - who will their team face next, where will the game be held, and where can they watch the game, for example. With that in mind, Villanova's main goal, says Upton, was to provide a mobile-friendly source of up to date information for its constituents.

Solution

Villanova University Solution

About a year before March Madness 2018, Upton started using Stova and was able to develop the perfect mobile event app via a collaboration with the office of the President, Athletics, University Advancement, and Alumni Relations. In the months leading up to prime basketball season, representatives from these offices discussed the potential app content and how and when the content would be released throughout the season.

Villanova then worked with Stova's professional services team to build the app based on the unique needs of the tournament. The initial content, Upton explains, was based about the Big East tournament, which occurs prior to March Madness and determines who will enter the latter tournament. As knowing if the Villanova team would move on after each round was unpredictable, they wanted to be prepared.

"When we started, the primary content in the app was Big East-orientated, but in the back end we were building all the modules with information regarding each subsequent round of the tournament and each potential location it could be in", Upton says. "The content was updated on a rolling basis and was activated as each game was won in the tournament."

Villanova also took advantage of Stova's registration, website, and email tools to integrate all of their marketing efforts around the basketball tournament. They encouraged attendees to download the March Madness app on the event website, confirmation emails, and additional marketing emails created by using the Stova platform.

Using Stova alongside the app was also helpful when coordinating communication. For example, when Villanova Athletics tweeted out the registration link for the next round of either tournament, Upton was able to turn on registration in the app an send out email sat the same time with a click of a button.

Event Success

Villanova University Event Success

Throughout the Big East and March Madness tournaments, the app had the most up-to-date information about where and when future games were held, detail about local watching parties and who would be there, special giveaways and links to register for related-events.

Updating any information was easy using the Stova platform, as any changes were automatically synced to the app. For example, if a watching party for Villanova alumni in Boston's venue changed, Upton could update that information in Stova and that information would automatically sync with the app. Then organizers were able to send out push notifications to users, giving them an additional way to communicate to the community that went beyond traditional email, says Upton.

The app was also a great resource for staff, who had easy access to both information about the tournament and real-time RSVP reports via administrative-only modules built right in the app. "This was a huge step forward for us as they were available to our front-line fundraisers on the road during the tournament," Upton explains. These fundraisers were able to pull up a RSVP report for any event to see which of their prospects were registered, allowing them to make time to speak with them.

Finally, the app came in handy about a week and a half before March Madness' Final Four Tournament, when Villanova used Stova's mobile check-in module and badge scanning to help make the local events in San Antonio (where the tournament was being held) as easy as possible. "We were able to make mobile check in visible in the app to just staff members, so that they could jump in during any event and scan badges." Upton says "This helped prevent bottle necking at the door and get people into events quickly, so they could spend more time enjoying them instead of waiting online."

Overall, Upton says Villanova's first March Madness was a success as it helped reach their goals of creating an enhanced, up-to-date communication tool for the tournament. And attendees found it important as well, as there was a steady stream of app downloads each week, with a noticeable consistent increase by the hundreds after Villanova moved on to each round. While email was largely used to promote the app, Upton says the biggest promoter of the app was word of mouth.

Location: Villanova, Pennsylvania
Founded: 1842
Industry: Higher Education

Villanova University was founded in 1842 by the Order of St. Augustine. To this day, Villanova's Augustinian Catholic tradition is the cornerstone of an academic community where students learn to think critically, act compassionately and succeed while serving others. Villanova offers programs in the liberal arts, the sciences, business, engineering and nursing. The University draws students from 45 states and nearly 50 countries. More than 10,000 undergraduate, graduate and law students take part in a wide variety of degree and certificate programs throughout the University's six colleges.

www.villanova.edu

Key Statistics

2 NCAA tournaments

3,300+ app downloads

Products Leveraged

Event mobile app, Registration, Real-time reporting

Ready to learn more?

The post Villanova University Case Study appeared first on Stova.

Janssen Pharmaceutical Companies

Nick — Tue, 17 Jan 2023 23:14:29 +0000

Janssen Pharmaceutical Companies

Success Story

Stova's tablet app increases engagement and communication at high-stakes event

Janssen Pharmaceutical Companies develops treatments for some of the most devastating disorders and complex medical challenges of our times, including cancer, hepatitis, HIV/AIDS, diabetes, arthritis, dementia, and mental disorders. It focuses its research on five strategic pathological areas: oncology, neurosciences, infectious diseases and vaccines, immunology, and cardiovascular and metabolic disorders.

Event

Janssen Pharmaceutical Companies Event

The Hematology (the study of blood) Debate offers a mix of plenary sessions and interactive workshops designed to provide scientific and clinical updates on topics relating to a range of hematological malignancies. The format enables attendees to participate in discussions on topics of interest with experts in the field and international peers, and gives them the opportunity to personalize the program to their own specific requirements.

At the 2014 event, Stova provided a comprehensive iPad app for the conference, which was held in Berlin. The conference that year brought together 300+ attendees in a highly interactive setting, where the event app played a strategic role. Upon arrival to The Hematology Debate, attendees received an iPad to use onsite that was later returned at the end of the conference. The conference app was pre-installed on each iPad, and since the iPads were locked to be used for one app only, the attendees always had direct access to the conference app when opening their personal iPad.

The app was beautifully designed according to the Janssen corporate style guide and blended seamlessly with the event theme and style. It was packed with useful information for attendees, such as the overall program agenda, speaker bios and upcoming events. Content updates were instantly delivered to all iPads, for example last-minute changes in room location for workshops. Attendees also had access to a personal page where they could review their personal workshop registrations and departure information with pickup times and flight details. Attendees could also use private messaging to ask conference organizers general and logistical questions while onsite.

Stova also provided onsite assistance for both organizers and attendees throughout the conference. For this high-stake conference, an onsite server infrastructure was deployed to provide 100% reliability, and to remove any dependency on internet connections.

During a speaker session or workshop, the app aided in increasing attendee engagement. Attendees could ask questions from within the app, which were delivered to a scientific moderation team, and selected questions were forwarded to the moderator on stage. This guaranteed more, relevant questions being asked in each session.

Speaker slides were accessible during each presentation inside the app, as well. Attendees used the notes functionality in the app intensively, to take notes linked to a slide, a speaker, a session or any other topic. Personal notes were delivered by email to each attendee at the end of the conference.

Finally, at the end of each session, attendees used the Aventri app to rate each speaker directly, and they also completed a final evaluation of the overall event. Results were captured in real-time and made available to event organizers as an instant Excel download. The attendees were also asked to rate the iPad app and content, which received an overall rating of 86%!

Location: Beerse, Belgium
Founded: 1953
Employees: 17,000+
Industry: Pharmaceuticals

Based in Belgium, Janssen develops treatments for some of the most devastating disorders and complex medical challenges of our times, including cancer, hepatitis, HIV/AIDS, diabetes, arthritis, dementia, and mental disorders. It focuses its research on five strategic pathological areas: oncology, neurosciences, infectious diseases and vaccines, immunology, and cardiovascular and metabolic disorders.

Key Statistics

90% active usage of app throughout the conference

72% response rate on session evaluations in app

1,500 personalized inbox messages delivered to attendees

Products Leveraged

Mobile App, Push Notifications, Onsite Assistance

Ready to learn more?

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Xperiology

Nick — Tue, 17 Jan 2023 23:10:25 +0000

Xperiology

400+ attendees, 3,000 individual app sessions, and 17,712 app actions

Widely-used event mobile app leads to engagement success

Xperiology is a boutique agency operation with offices in West Sussex, UK and Cortona, Italy. It serves the information needs of the global sports and entertainment sector, working with many of the sector’s leading organizations to provide illuminating ideas in event, advisory and intelligence.

Event

Xperiology Event

The StadiumBusiness Summit is the world’s leading meeting for the owners, operators and developers of stadiums, arenas and sport venues from around the world. Each year, the event assembles a world-class speaker line up of those who are disrupting the industry to share, debate, discuss and decide the future of the business. Hundreds of CEOs, GMs and industry experts representing the world’s greatest sports teams and venues attend the event annually.

The organization’s 2013 event was comprised of four different venues, four conference tracks, two stadium tours and one awards night. It was also the first year they used a mobile app for their 417 attendees and Stova was selected. “In short, we were delighted with the response,” says Ian Nuttall, founder of Xperiology.

The Stova mobile app for the StadiumBusiness Summit 2013 included features such as information lists for attendee, exhibitors, sessions and speakers. It also had floorplans to make for easy event navigation and a news feed so that attendees could get all the latest updates. Event organizers were also able to send 32 push notifications to keep attendees informed of program updates, preevent information and program highlights.

At the end of the event, organizers recorded nearly 3,000 individual app sessions and 17,721 app actions across the 84% of attendees that took advantage of the app.

“All our different stakeholders reported positive [feedback about the app],” Nuttall says. “Our sponsors appreciated the additional marketing and communications channel. Our attendees enjoyed the networking tools – and the push notifications, which also helped us direct visitors to the right places at the right time during what was an operationally challenging event.”

Location: West Sussex, United Kingdom
Founded:
Employees:
Industry: Sports & entertainment

Ian Nuttal
Founder

Key Statistics

417 attendees

84% app adoption

17,712 app actions taken

Products Leveraged

Mobile App, Floorplans, Push Notifications

Ready to learn more?

The post Xperiology appeared first on Stova.

EUROCITIES

Nick — Tue, 17 Jan 2023 23:04:48 +0000

EUROCITIES

540 app downloads, 10,560 app sessions, 43,360 app actions taken

A mobile app that keeps attendees engaged and informed pre, during, and post-event

EUROCITIES is the network of elected local and municipal governments of major European cities. It brings together the local governments of over 135 of Europe’s largest cities and over 45 partner cities, that between them govern 130 million citizens across 39 countries.

Event

EUROCITIES Event

For the 2013 EUROCITIES conference, more than 400 city leaders and attendees from across Europe met together in Ghent, Belgium. The topic of the conference was “Smart Citizens.” The mobile conference app produced by Stova was a central tool for all attendees to stay informed, view their personal program, network among attendees, request brochures and local products, find the various venues across the city and much more.

The conference app was promoted prior to the event in registration emails, as well as onsite during the EUROCITIES opening presentation with a short live demo. Conference staff also created a mobile app communications plan that was executed onsite, which included sending out nine push notifications to attendees to keep them informed and engaged throughout the event.

To promote social networking, upon arrival, photos of attendees were taken at the welcome desk, and the images were uploaded and displayed in the app. A conference app help desk was also in place to help attendees that forgot their password, and to lend an iPad with the app pre-configured in case they did not have a smartphone or tablet of their own.

Overall, the most popular features used at EUROCITIES 2013 were attendee, speaker session and exhibitor lists, as well as the conference newsfeed, the basic information page, floor plan and personal favorites/bookmarks. Attendees could also scan QR codes using the app to receive a gift bag with local products. Each personal gift bag was filled according to the items scanned by the attendee.

Post-event, attendees also received an email after the event with a list of all their bookmarks made onsite. Conference organizers also used the Stova app platform to easily download reports with items scanned per attendee.

Location: Brussels, Belgium
Founded: 1986
Employees: 90
Industry: Government

Key Statistics

540 total app downloads

10,560 app sessions

43,360 app actions

Products Leveraged

Mobile App, Push Notifications, Attendee & Speaker Lists

Ready to learn more?

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GLOBALFOUNDRIES

Nick — Tue, 17 Jan 2023 23:00:31 +0000

GLOBALFOUNDRIES

Success Story

Moving to a system with a streamlined and simple user interface, they were able to provide worldwide support

GLOBALFOUNDRIES is the world’s first full-service semiconductor foundry with a truly global manufacturing and technology footprint. The company is executing its vision to reshape the semiconductor industry through collaboration and innovation. Their mission is to bring global resources together to unleash their customers’ potential to innovate and create amazing things.

Challenge Solution

Challenge

GLOBALFOUNDRIES Challenge

Being an international organization, GLOBALFOUNDRIES hosts seminars in Europe, the United States, Japan, Taiwan and China with the purpose of informing its clients and partners in the region on their solutions for industry trends, latest advancements and more. Hosting an average of 10 seminars per year, they needed a system that could accommodate their clients and customers in a specific region. Jerome Fohet, senior section manager marketing communication of GLOBALFOUNDRIES, wanted to move to a new system from the leading event management software to have a simpler interface and software that better followed their event strategy.

GLOBALFOUNDRIES needed a global tool. Most important to them was being able to create event and registration websites in multiple languages for each of their seminars. They wanted the ability to have a drop down list of languages on the event website, to make it easy for their attendee to register. They needed an integrated system that would be able to push new attendees and registrants to Salesforce for their sales teams in respective countries. Not only did they need to think about the needs of their clients, but also for the event management companies and other suppliers. They were looking for a system that would be able to offer 24/7 support no matter where in the world they were working.

Solution

GLOBALFOUNDRIES Solution

In the process of looking for a new event management system, Fohet came across Stova and quickly demoed the website and registration modules. After the initial training with a sales team member, GLOBALFOUNDRIES was offered a free trial of the Stova platform. During the trial, they realized that Stova was already less confusing than their current event management software, due to them setting up an event and registration site in under an hour. The streamlined user interface and ease of use is what sold them on Stova.

“In less than 30 minutes I realized Stova would be the event management tool I needed,” says Fohet.

From the introduction call to the platform trial, GLOBALFOUNDRIES had an Stova team member checking in everyday to make sure things were okay. The Stova core package was the easy to use platform that they were looking for with 24/7 support. When Fohet was setting up his first event domain, he opened up a ticket with support to use a GLOBALFOUNDRIES domain instead of the one that was given.

Within two to three emails everything was solved.

GLOBALFOUNDRIES uses the Stova platform for all of their Technical Seminars throughout the year. With a very user friendly system, they were able to set up websites, registration pages, emails and surveys in no time in whatever language they needed. It also allowed them to give their attendees the ability to modify and cancel registration themselves. With a strong on-site platform, they were able to use tablets for check-in and, with one click of a button, register last minute attendees. The link to Salesforce allowed their team to see all the new attendees in real-time. When it came to setting up their first Technical Seminar of 2014 in Japan, Fohet was able to use Stova to develop a multi-lingual event website and registration page for their Japanese attendees. Having limited space for their seminar they also wanted the ability to approve registrations before they went live. With the registration module’s organizer notification ability, the sales team in Japan was able to see once someone registered, review and send them a confirmation email approving or denying their request. It was a seamless process for them to get all their global teams working together. Following creating the websites, Fohet was able to create all the emails that he needed to send with the marketing module. By organizing emails ahead of time, through HTML or drag-and-drop, he was able to focus his efforts on other aspects of the event.

Moving to the Aventri system, GLOBALFOUNDRIES was able to get on the simple, powerful and multilanguage platform that they were looking for.

“Aventri provided me with excellent support; I never saw so much dedication to make sure all of my questions were answered in a timely manner.”

Location: Santa Clara, California
Founded: 2009
Employees: 18,000+
Industry: Technology & manufacturning

Jerome Fohet
Senior Section Manager, Marketing Communication

Key Statistics

Employees span 3 continents in 12 locations

Organizes 10 seminars per year across the globe

Largest private employer in the U.S. State of Vermont

Products Leveraged

Attendee Registration, Onsite Check-in, Multilingual Websites, Registration Tracks, & Emails

Ready to learn more?

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BI Worldwide

Nick — Tue, 17 Jan 2023 22:52:28 +0000

BI Worldwide

Success Story

Looking for flexibility, Stova's event management software provided delegates with an individualized experience

BI Worldwide is the global leader in engagement solutions that drive measurable results for their clients around the world. They understand how to engage employees, channel partners and customers, and provide companies with the tools and resources to tap into that knowledge to drive and sustain measurable results. Their mission is to put their engagement expertise to work and produce quantifiable results that make a difference for clients.

Challenge Solution

Challenge

BI Worldwide Challenge

As an organization with offices in eight different countries, the team at BI Worldwide hosts conferences all over the world. During their conferences, they have an opening plenary followed by a series of small workshops. With some of their clients, they need to host the same conference, but in different locations. Judy Vengari, project manager – events at BI Worldwide, says that they needed a platform that would be able to offer them the flexibility that they were looking for in terms of registration, website creation and reporting features.

"The look and feel is fully customizable which allows us to use client branding.”

Having employees spread across the globe, they needed a global tool that would allow them to quickly review the event process without having to manually reach out to team members. They needed a tool that had collaboration capabilities that would make it easy for people to go in themselves. They also needed a tool that would allow them to organize the registration, event sessions, hotel and flights for delegates, but also give them that individualized experience that their delegates were used to expecting.

They were looking for a global event software solution with simple registration, easy website creation, automated emails, organization of logistics and detailed reporting features that would assist in organizing conferences for clients.

Solution

BI Worldwide Solution

Hosting conferences for nearly 2,000 delegates, they chose Stova because of its easy and appealing interface, quick webpage setup, and the flexibility and customization ability that the platform has for each of their different clients.

For a client in the financial sector, BI Worldwide was charged with organizing five back to back conferences throughout the U.S. and Europe.

They used Stova to offer their delegates a customized experience that anticipated all of their needs.

When it came to setting up their registration page, the team used conditional logic questions to make sure that they were obtaining all the necessary information from their delegates in one session. Once registration was complete, clients were able to quickly input payment through one of Stova's many gateway options and the BI Worldwide team was able to produce invoices through the system. With Stova, BI Worldwide was also able to finally have a slicker process to manage and monitor delegate registrations. Every workshop that is hosted has a limited amount of spaces available, so delegates would need to sign up ahead of time. Instead of having to manually have someone from the events team go in and add or drop a workshop for delegates, they were able to complete this process themselves. BI Worldwide set up a waitlist feature in the registration module, so delegates could quickly sign up if a spot opened. Therefore, delegates were able to go back into their registration and change sessions without the help of the event team.

Having a global events team, BI Worldwide was able to use Stova as a means to keep their internal team across the globe aware in what was going on with certain events. With the summary features that are offered in the Stova modules, all necessary parties were able to track the event’s progress—seeing how many registrations they had, activities people signed up for, flights and hotels that were completed and more. Rather than sending emails, it allowed for better communication internally and gave people the power to check statuses themselves.

Not only has Stova helped the team internally, but it also has allowed for information to flow quickly to the clients as well. The reporting features that Stova offers allowed their clients to pull reports 24/7 to see how the events progress was going.

With the robust Stova platform, BI Worldwide was able to execute their events efficiently and easily, while offering the customization that was necessary in organizing their events.

Location: Milton Keynes, United Kingdom
Founded: 1950
Employees: 1500+
Industry: Marketing Agency

Judy Vegvari
Project Manager | Events

Key Statistics

Serves 2000 Global Corporations

Customers in over 120 countries

Organizing events in over 22 languages

Products Leveraged

Customized Attendee Registration, Self-service Registration, Real-Time Reporting

Ready to learn more?

The post BI Worldwide appeared first on Stova.

Kellen Company

Nick — Tue, 17 Jan 2023 22:42:34 +0000

Kellen Company

2,500 attendees and 300 exhibitor booths managed by Stova

Event software with the commitment to keep clients’ ever changing needs in mind

Kellen supports, guides and promotes the professions and industries that impact people around the world every day. From the safety of the food we eat to the soundness of the buildings they live and work in to assurances about healthcare issues, Kellen is committed to the success of the organizations they work with because they care about the many ways their work serves others. Founded in 1964, Kellen is charteraccredited through the Association Management Company Institute (AMCI). Their offices are located in Atlanta, Beijing, Brussels, Chicago, Denver, Kansas City, New York and Washington D.C.

Challenge Solution Event

Challenge

Kellen Challenge

Because Kellen works with a variety of clients with different complex software needs, it needed an event management software that was robust and adaptable. Before finding Stova, Kellen had trouble finding an events specific system that could meet those needs. As a result, a lot of event processes weren’t integrated and many were done manually through spreadsheets.

Not only did Stova's powerful, sophisticated suite of modules automate these event processes, but its commitment to evolve with clients’ needs was a high selling point, says Phelps Hope, Kellen’s Senior Vice President, Meetings & Expositions. “That was key for us,” Hope says.

“Instead of just trying to sell us an off the shelf software, we saw a true business partner with Stova.”

That partnership was seen from the very beginning as Stova's attentive sales team also helped Kellen analyze and identify their own event requirements, goals and pain points to see how the software could meet their expectations and increase their ROI.

Solution

Kellen Solution

Stova’s robust suite of modules also helped put the software over the top. With the website module, event planners at Kellen are able to design websites for all their events, as well as add and update all relevant information without the help of their web team. They were also able to easily pull simple, but informative reports from attendee data and surveys.

Most importantly, Kellen are also able to determine more defined goals for their registration and data collection while using the software, Hope says. “Stova isn’t just a ‘plug and play’ system,” He explains. “Because of its ability to be flexible and customizable, Stova forced us to think deeper about the entire event process and to map out our goals ahead of time.”

Another area where Kellen utilized Stova was with its 24/7, 365 technical support. At a recent event, Hope says the Stova support team was knowledgeable about both the events industry as a whole and about their specific event. “It was great that the support team was not only available whenever we needed them, but that they also had context when it came to assisting with our event,” he says. “They knew who we are and what our goals were.”

“Finding a product like Aventri was refreshing for us.”

Event

Kellen Event

Kellen most recently used Stova to plan APEX EXPO 2015 in Portland, Oregon. A not-for-profit organization representing nearly 100 airlines and over 250 airline suppliers, APEX is the official worldwide network that’s committed to excellence in inflight entertainment (IFE), communications and services, and the continual improvement of the airline passenger environment. Its corresponding conference, APEX EXPO, is the only event exclusive to experts and decision-makers committed to elevating the level of the airline passenger experience from around the world. It is the industry’s 4-day premier event featuring top-notch educational sessions and the latest and most comprehensive display of airline related technologies, products and services covering these core areas: comfort and ambience; entertainment and connectivity; catering and services.

While organizing APEX EXPO 2015, Kellen managed an attendance of 2,500 and 300 exhibit booths. Primarily using the Stova registration and website modules for the event, Kellen was able to customize registration forms with several different attendee categories, company specific fees, sponsorship levels, membership levels and more. “It was also easy to share forms with stakeholders and go through test runs prior to the registration opening,” Hope says. “Any changes could be made on the fly.”

On the attendee experience side, Hope says Stova was very simple and user friendly, especially with the ability to pre-populate their information in registration forms, emails and more. Onsite, APEX EXPO 2015 also had less staff manning registration windows compared to pervious years due to Stova's efficient, on-demand badge printing. As a result, attendees also experienced shorter lines and registration wait times. “Stova has truly helped us change the way we handle attendee badges,” Hope says.

According to Hope, Kellen is excited about its future with Stova due to it continuous commitment to grow its product with the changing needs of the events industry. He says, “To get our attendees coming to our conferences year after year, we have to always bring our technology to a higher level and we can do that with Stova.”

Location: Atlanta, Georgia
Founded: 1964
Employees: 375+
Industry: Events & meetings

Phelps R. Hope, CMP
Senior Vice President, Meetings & Expositions

Key Statistics

350+ global employees, including 35 on-staff meeting professionals

8 offices worldwide managing 140 national and international trade associations & professional societies

Manages over 350 meetings, events, and tradeshows per year, globally

Products Leveraged

Event Website, Customized Attendee Registration Flows, Onsite Badge Printing

Ready to learn more?

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