Interviews

Gilliland spent more than 20 years at Sabre, starting as a software engineer and ending up as CEO, a position he held for 10 years until he left in 2013. He spent some time in private equity before moving into the fintech arena, where he came into contact with Accelya-owner Vista Equity partner... Read More

Juanjo Rodriguez of the Hotels Network answers our questions on how the company is working with generative artificial intelligence.... Read More

Wertu, founded in October 2023 in Tel Aviv, aims to help travelers plan their ideal sports-focused itinerary with personalized elements by using artificial intelligence.... Read More

Especially in the luxury sector, Accor's Maud Bailly said, “digital is an enabler” for hotel staff to create an enhanced, more emotional connection with guests.  ... Read More

Prior to becoming CEO in April 2023, Messina had been SVP of technology and innovation at MCR Hotels, the third-largest hotel operator in the United States and the parent company of Stayntouch.... Read More

In the past year, users engaging with TripGenie used the Trip.com app for a "remarkable" 20 minutes or more - double the length of app users not engaging with the tool.... Read More

MakeMyTrip group chief technology officer Sanjay Mohan discusses what the company is learning - and the business impacts - from its artificial intelligence strategy.... Read More

Becoming rentABLE aims to build inventory by certifying properties for accessibility beyond just a wheelchair to include all mobility, cognitive, hearing, sight and the fast-growing aging population.... Read More

In a discussion with PhocusWire, Despegar CEO Damian Scokin talks about carrying momentum from 2023 into the year ahead, the role of artificial intelligence and growth opportunities for the Latin American online travel agency.... Read More

The NYU Stern dean and consultant on generative AI explains why it is a change management issue and so much more than a simple tool - and why training employees how to use it is like "giving them an Ironman suit."... Read More

Founded in 2023, Sleap.io has more than 350,000 hotels on its platform and accepts payment in more than 200 cryptocurrencies. ... Read More

Triplay, launched in August 2023, uses algorithms to optimize suggested routes based on geodata, enabling travelers to save time while visiting as many locations as possible.... Read More

Since retiring after 17 years as CEO of BWH Hotel Group, David Kong has been focused on inspiring success among future leaders. We talked to him about that effort as well as his thoughts on how the industry uses technology.... Read More

The goal of MintPass is to create a platform for travelers to document their adventures through seamless collecting in a way that doesn’t take away from the experience itself.... Read More

Carnival Cruise Line president Christine Duffy explains how the company is using facial recognition and generative AI technology and also the strategy behind its marketing efforts – including a widely successful TikTok campaign.... Read More