IT Services

News / Technology

Despegar debuts GenAI travel assistant for trip inspiration and booking

By Mitra Sorrells | March 4, 2024

Customers can use the "Sofia" tool through text or voice or by clicking on visual options and can return to chats even days later with the interaction saved in the system. Read More

Interview / Technology

CEO Spotlight: Jacob Messina of Stayntouch

By Mitra Sorrells | March 4, 2024

Prior to becoming CEO in April 2023, Messina had been SVP of technology and innovation at MCR Hotels, the third-largest hotel operator in the United States and the parent company of Stayntouch. Read More

News / Startups

Jeff Katz is shutting down Journera, his startup that tried to create a connected trip

By Mitra Sorrells | February 8, 2024

The founder of Orbitz created Journera in 2016 with the goal of creating a secure, real-time data exchange for creating more seamless travel journeys. Read More

News / Technology

Airline tech bosses prioritize artificial intelligence investment

By Linda Fox | February 7, 2024

Airline technology spend has been increasing since 2020 and was expected to hit approximately $35 billion in 2023, up from 2022’s figure of $30 billion, according to the SITA Air Transport IT 2023... Read More

News / Startups

CitySwift receives €7 million in funding

By Morgan Hines | February 1, 2024

The funding was led by Gresham House Ventures. The round was backed by existing investors Irelandia Aviation, Western Development Commission, Act Venture Capital and Mike McGearty. Read More

News / Startups

Joyned receives $8M in funding

By Morgan Hines | January 31, 2024

Joyned enables online travel agencies, hotels and other booking sites to offer group travel planning and booking on their websites, to create a seamless and collaborative booking process. Read More

News / Technology

IBS Software broadens offering with acquisition of Above Property Services

By Linda Fox | January 16, 2024

IBS Software said the deal will help it expand in the hospitality sector by adding central reservation, property management and revenue management technology to its services. Read More

Opinion / Technology

How technology can help airlines meet traveler expectations

By Andrew Wilcock - Accelya | January 12, 2024

With the aviation industry continuing to chart its course to recovery, it's critical airlines adopt cutting-edge technology solutions to ensure their competitiveness in this evolving landscape. Read More

News / Technology

Record online direct bookings are driving innovation in hospitality, survey finds

By Morgan Hines & Derek Catron | January 11, 2024

The hotel industry is making strides when it comes to digitalization, but there's still plenty of room to grow, according to a recent report from H2c. Read More

News / Technology

Operto acquires guest experiences tech provider Dack

By Linda Fox | January 8, 2024

The acquisition of Dack follows Operto's acquisition of VRScheduler in 2021 and STAYmyway in 2022. Read More

News / Distribution

How global consumer trends are impacting travel

By Linda Fox | January 8, 2024

We look at how Euromonitor's global consumer trends are playing out in the travel industry. Read More

Interview / Startups

Justt - Launch pitch at The Phocuswright Conference 2023

By PhocusWire | January 4, 2024

Justt was developed with the intent of dealing with chargebacks for merchants. The company aims to use technology to turn a process that can be complex and frustrating into one that is easier for... Read More

News / Online

Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More

News / Technology

Three ways generative AI is improving the travel industry

By Morgan Hines | December 18, 2023

In a wide-ranging conversation at The Phocuswright Conference, leaders from Microsoft, Priceline and Amadeus discussed opportunities generative AI presents to the travel industry and how it's changing... Read More