Mindsay adds $10M in Series A funding to expand chatbot service

Mindsay has raised $10 million in Series A funding to expand its artificial intelligence-based chat platform.

Investment for the startup, which was formerly called Destygo, was led by White Star Capital while previous investor Partech as well as Mindsay customers Paris Aeroports and Accor.

According to a statement, Mindsay has answered 12 million messages and seen revenue increase more than 300% year-over-year.

The Paris-based startup says it plans to expand across Europe and the U.S. and treble its headcount from 40 to 120 people.

Mindsay already works with a number of large travel companies including travel managing firm CWT, British Airways-parent IAG and French rail operator SNCF.

The company participated in Phocuswright Battle Ground Europe in 2018.

It has a range of chatbot types, covering commerce, agent handover and customer service, each operating in multiple languages.

The system develops, machine learning-style, as it goes along so that brands can gradually make the conversations both efficient and valuable to the customer.

Here is its pitch at the event...

And follow-up interview in the PhocusWire Studio...