The turn of the year is a natural time to both reflect and look forward.
And while many are eager to banish 2020 to a tightly sealed box, stowed away and never reopened, how the industry considers its options for the year ahead is based almost exclusively on what has come before.
A recovery in the sector will be dependent on many factors, including the availability and administering of vaccines at scale, how businesses can operate in the meantime in a safe environment for customers and staff, and what may have changed forever as a result of the pandemic.
PhocusWire's theme month in December (2020 And Beyond) addressed all of those elements, as well as collecting details of some of the key moments and trends of 2020.
First, we look back...
And now we look forward...