British Airways has got it right, but Lufthansa has not - that's the view emerging over the latest changes in airline distribution.
In an interview this week at The Phocuswright Conference, one senior figure from the world of corporate travel says the introduction of a surcharge on all global distribution system bookings by the pair is wrong, but highlights how collaboration can help eradicate the issue.
Philippe Chereque, president of American Express Global Business Travel, dismisses the (long-held) idea that the GDSs will fall away as a result of changes to the airline distribution model, but argues the days of the classic Full Content Agreement are probably over fairly soon.