Voice

Opinion / Technology

Coronavirus is reshaping the airport experience of the future, part 1

By Omar Abou Faraj - Dubz | April 28, 2020

Airport technology and new customer interfaces can play a huge role in making the industry more resilient during a pandemic crisis, not to mention bringing in massive and sustainable operational and... Read More

News / Online

VIDEO: American Express GBT on rogue spend, digital experience and content fragmentation

By Linda Fox | March 4, 2020

American Express GBT's Evan Konwiser, executive vice president of product and strategies, joins us in the PhocusWire Studio at Travel Technology Europe 2020. Read More

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News / Technology

CWT adds messaging service for travelers, ponders adding voice tech

By Linda Fox | February 13, 2020

The technology enables travelers to contact a counselor at any time of the day via desktop, mobile or a third party messaging app approved by their employer. Read More

Opinion / Technology

The next decade of change in the travel industry

By Abhijit Pal - Expedia Group | December 30, 2019

Expedia Group's head of research for the Travel Partners Group shares his predictions - some obvious and some outlandish - for the next 10 years. Read More

News / Technology

Booking.com building connected travel with Google Nest

By Linda Fox | December 20, 2019

Booking.com and Google Nest say guests and hosts are looking for more safety and security features when staying in private accommodation with smart technology potentially filling gaps. Read More

Interview / Startups

VIDEO: Bespoke - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 16, 2019

Bebot: The AI-powered multilingual concierge chatbot for hotels, airports, stations and cities. Read More

Interview / Startups

VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 16, 2019

A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More

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News / Technology

How airline customer experience will take off with artificial intelligence

By Puneet Mehta - Netomi | December 11, 2019

Netomi CEO Puneet Mehta says 2020 will be a pivotal year for use of artificial intelligence in the airline industry. Read More

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Opinion / Technology

Why voice is the travel marketers’s next destination

By Joel Davis - Mighty Social | November 20, 2019

A new voice-enabled era for travel is coming, and now is the time for brands to take advantage of it. Read More

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News / Technology

Google Maps adds local language help for travelers, plots guides feature

By Linda Fox | November 19, 2019

Google Maps has launched a translation service through Google Translate that helps users navigate destinations through local languages. Read More

Interview / Startups

STARTUP STAGE: Whispr wants to help frontline staff with voice guidance

By Linda Fox | November 15, 2019

The company was recently accepted into IAG's Hangar 51 accelerator and has begun work with maintenance staff at Spain flag carrier, Iberia. Read More

News / Technology

WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality

By PhocusWire | October 24, 2019

Soon, 5G will be here. And it will offer a blazing-fast wireless connection that moves data between your customers and data systems in near-real time. Read More

From Our Partners / Online

Why zero‐friction is the future of the travel industry

By Facebook Business | October 24, 2019

The modern traveler expects nothing less than a frictionless experience and the travel companies that deliver this have the best chance of thriving in the future. Read More

Opinion / Technology

Future proof, defined: 10 things to look for when considering new hotel tech

By David Berger - Volara | October 16, 2019

In the hotel industry, where cost often drives decisions over value, the term "future proof" is often heard, yet equally often ignored. Read More

News / Technology

How destinations might soon have a voice via Amazon and Google

By Linda Fox | October 11, 2019

One company hopes to have a beta application ready before the end of 2019 that will enable consumers to search for destination information via the voice-enabled devices. Read More

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