Back Office

Interview / Startups

STARTUP STAGE: Levee uses AI and computer vision to provide quality control for hotels

By Mitra Sorrells | May 7, 2024

Levee uses proprietary AI models trained on the hotels’ unique data and quality control requirements to create self-inspection tools for housekeeping staff. Read More

News / Technology

AI-powered trip planner Mindtrip officially launches

By Morgan Hines | May 1, 2024

Mindtrip, which had been available in beta, made its official consumer debut Wednesday. Read More

News / Technology

Hospitality stakeholders on fixing the data silo problem

By Morgan Hines | April 30, 2024

Despite years of work across the hospitality industry, hotels are still struggling to connect guest data across multiple systems, inhibiting their ability to provide an optimal guest experience. Read More

News / Technology

How technology is helping to fuel wellness opportunities for travelers

By Morgan Hines | April 26, 2024

Travel tech leaders focused on wellness have an eye trained on the future - with predictions as to how technology may impact traveler wellness and wellness tourism. Read More

From Our Partners / Technology

5 signs a hotel tech stack is outdated

By Jose Canelos - Amadeus Hospitality | April 23, 2024

Technology upgrades are proving to be top of mind this year, as hoteliers using legacy software or those with major gaps in functionality are increasingly worried about being outperformed. Read More

News / Technology

Riskline, Travlr ID link to bolster travel safety

By Morgan Hines | April 18, 2024

Riskline and Travlr ID are partnering to offer real-time risk intelligence for travelers. Read More

News / Technology

Travel companies navigate changes to Google’s search function

By Morgan Hines | April 18, 2024

Some travel companies have seen changes in search results following Google’s latest update, which addresses in part “low quality AI-generated content that’s designed to attract clicks.” Read More

News / Technology

Trip.com Group’s Trip.Biz launches business travel booking app

By Morgan Hines | April 15, 2024

Trip.Biz, a digital travel management company, aims to revolutionize the organization of business travel. Read More

News / Technology

Southwest Airlines' CIO on plans for its $1.7B technology investment

By Linda Fox | April 8, 2024

Southwest Airlines SVP of technology and chief information officer Lauren Woods discusses the carrier's approach to its tech investments, disruption and modernization through cloud and AI. Read More

News / Technology

How generative AI is impacting revenue management for hotels

By Morgan Hines | April 4, 2024

Predictions vary, but generally experts agree generative artificial intelligence - and AI more broadly - will greatly improve the ability of hotels to drive revenue. Read More

News / Technology

The rise of AI: Redefining property management systems for a digital age

By Morgan Hines | March 21, 2024

Some experts see generative AI leading to big changes in property management systems. Will this technology limit the human touch in hospitality? Or create more time for guest services? Read More

News / Online

Accor’s Maud Bailly on how AI can enhance the luxury hotel experience

By Mitra Sorrells | March 8, 2024

Especially in the luxury sector, Accor's Maud Bailly said, “digital is an enabler” for hotel staff to create an enhanced, more emotional connection with guests. Read More

Interview / Technology

CEO Spotlight: Jacob Messina of Stayntouch

By Mitra Sorrells | March 4, 2024

Prior to becoming CEO in April 2023, Messina had been SVP of technology and innovation at MCR Hotels, the third-largest hotel operator in the United States and the parent company of Stayntouch. Read More

Opinion / Online

Next-gen customer service for hospitality: Balance high-touch, high-tech

By Dr. Ori Faran - Callvu | February 16, 2024

Great personal service still matters in hospitality, but as consumers – especially younger ones – demand more self-service options, hotels also need outstanding digital options. Read More