Frontdesk is the next generation of hospitality, providing short-term rental guests the best experiences of a hotel stay, including contactless check-in, consistency and safety, with the combined advantages of short-term rentals, including kitchens and living spaces in all of our 750 suites.

Utilizing our proprietary technology SaaS product (Levr), Frontdesk has successfully been able to provide a seamless connection between the guest and host while maximizing revenue and scaling the operation for continued growth.

We pride ourselves on providing the comforts of home in the trendiest neighborhoods, curated by leading travel experts who put the guest experience at the forefront.

PhocusWire coverage:

• Urban short-term rental company Frontdesk raises $7M
• Frontdesk secures $6.8M Series A, target longer stays due to COVID-19
• Short-term rental management startup Frontdesk gets $2.75M for aggressive expansion
• Startup Stage: Frontdesk manages short-term rentals in urban apartment communities

Strategic goals for 2022

This year we were proud to be the number one ranked fastest-growing privately owned travel/hospitality brand in the U.S. by Inc. 5000, and we plan to continue our growth in both portfolio size and guests served into 2022 and beyond.

We will be expanding our footprint by adding ten new markets, meaning we will soon be accommodating guests in 45 U.S. cities.

We will also be launching internal initiatives to maintain, if not grow, our +67 Net Promoter Score, which is higher than the hotel average of +49 and industry leader Ritz Carlton (+66). This NPS is also unprecedented among short-term rental operators of our size. 

2022 will see the expansion of Levr, our complete STR solution, and also a new chapter of Frontdesk history.

By opening our leading software platform and partnering with best-in-class third-party operators, together we will rise the tide and empower next-gen hospitality innovators everywhere to continue rewriting the rules of how we live, work and travel in this new era.

Lessons learned over the last year

The revenge travel rebound of this last year caused us to refine and rethink how we can best serve developers, operators, property managers and, of course, our guests.

This past year helped us to recognize the value of amazing teammates and incredible company culture. We certainly would not have made it through the pandemic without the dedication and support of all Frontdeskians.

Taking this time with our team led us to launch a new vertical, with Levr, a SaaS solution built on our proprietary tech stack, complete with a dedicated team under Levr Solutions.

Levr is the digital "Swiss Army knife" for any STR operator ready to scale in the way Frontdesk has done over the past four years.

So whether the right fit is fully managed services handled by Frontdesk Stays or simply the technology behind the operation, we've got it covered.