InterContinental

News / Technology

Grazzy adds $4 million for growth of digital tipping platform

By Linda Fox | July 25, 2024

The funding for the Texas-based company will go toward recruitment as well as speeding up customer onboarding and scaling partnerships. Read More

News / Technology

Technology feeds innovation boom for hospitality at HITEC 2024

By D.J. Catron | June 26, 2024

As travel companies shift from marveling at the surging potential of artificial intelligence, a walk across the Charlotte Convention Center’s massive exhibit hall showed countless examples of how... Read More

News / Technology

Accor embarks on CRS migration with Amadeus

By Linda Fox | June 5, 2024

The goal is to have the first hotel live on the system in a year, and France-based Accor is prioritizing luxury properties in North America to migrate first. Read More

News / Technology

Pushing to make early check-ins more than just a free perk

By D.J. Catron | May 22, 2024

As personalized travel becomes a priority, more hotel operators and system developers believe a growing number of guests will demand early check-ins — even if they have to pay for it. Read More

News / Technology

How visual content is reshaping flight shopping for travelers, airlines and resellers

By Mitra Sorrells | May 1, 2024

One of the pillars of customer-centricity in the airline industry is rich content – giving flight shoppers a clear and visually compelling booking experience similar to what they see... Read More

News / Technology

IHG enlists Google for AI travel planning tool

By Linda Fox | April 9, 2024

As part of an expanded partnership with Google Cloud, IHG Hotels & Resorts is launching a generative AI-powered travel planning service to help guests book stays with the group's One Rewards app. Read More

News / Technology

How technology is evolving to help hotels monetize spaces

By Linda Fox | March 26, 2024

Travel technology companies including DerbySoft, Journey and Mews are helping hotels and other accommodation providers explore different revenue streams. Read More

News / Startups

Digital tipping solution Grazzy adds IHG to portfolio of brand partners

By Mitra Sorrells | March 5, 2024

Grazzy, a PhocusWire Hot 25 Travel Startup for 2024, enables hotel guests to tip without cash and without requiring an app download or account setup. Read More

News / Technology

More than one-third of leisure travelers have used GenAI tools, report says

By Morgan Hines | November 10, 2023

More than half of leisure travelers who have used generative artificial intelligence planning tools booked most or all of the recommendations provided by the chatbot. Read More

News / Online

IHG reports revenue, user and download gains for its mobile app

By Linda Fox | August 9, 2023

The company also revealed the latest developments on attribute selling and its Guest Reservation System. Read More

News / Technology

Hyatt partners with Sabre for central reservations tech

By Linda Fox | July 20, 2023

Sabre's SynXis central reservation system is to become the main reservation system for Hyatt properties from the beginning of next year. Read More

News / Distribution

Study reveals low take-up of AI among European hotels

By Linda Fox | July 5, 2023

The Booking.com-Statista European Accommodation Barometer reveals that 23% plan to use the tools in the next six months, but two-thirds have no plans to use AI in their businesses. Read More

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News / Technology

Journera debuts TripSignals platform to connect travel data

By Derek Catron | April 14, 2023

Journera CEO Jeff Katz sees benefits for travelers as well as the airlines and hotels that want their business from journey’s start to finish. Read More

News / Technology

IHG tech and digital strategy sees results

By Linda Fox | February 22, 2023

Hotel giant IHG attributes its current strong performance to its strategy of boosting its brands and investment in technology, loyalty and distribution platforms. Read More

News / Distribution

Cost and implementation woes hamper hotel tech adoption

By Linda Fox | February 22, 2023

H2c finds that few hotel chains are considering a core technology revamp in its latest distribution study. Read More

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