IT Services

News / Technology

In the wake of CrowdStrike, how tech can shape travel crisis planning

By Morgan Hines | July 26, 2024

On the heels of last week’s CrowdStrike outage, the question of how to manage mass delays and cancellations along with what crisis management’s future may look like is only more critical. Read More

News / Technology

Delta apologizes, DOT opens investigation into flight disruptions

By Morgan Hines | July 23, 2024

The airline is “painfully aware” of its slow comeback after Friday’s global IT outage, Delta president Glen Hauenstein said at GBTA, noting that the airline anticipates to be fully recovered toward the... Read More

Opinion / Technology

The CrowdStrike outage was a wake-up call for the travel industry – here’s how it should respond

By Fritz Oberhummer - Intellias | July 22, 2024

Fritz Oberhummer of Intellias explains how embedded artificial intelligence can help the travel industry build resilience and ensure seamless operations when the next system failure occurs. Read More

News / Technology

Global IT incident grounds major airlines

By Linda Fox | July 19, 2024

Major airlines and airports including American, United, Delta and KLM were affected by a global IT outage Friday with some having to ground flights. Read More

News / Startups

Choosing an advisory board is key for startup success, experts say

By Morgan Hines | July 15, 2024

While having a plan and raising money are crucial for travel startups, experts from TravelTech.vc, Legends and Curated Planet also agree on the importance of having a good advisory board in place.... Read More

News / Technology

Juniper Group scoops up flight management specialist Lleego

By Linda Fox | July 10, 2024

Lleego, which specializes in flight booking and management technology, is the latest in a string of travel acquisitions for Juniper and its owner Constellation Software. Read More

News / Technology

Travelport launches new AI-powered search feature

By Morgan Hines | July 10, 2024

The Content Curation Layer is set to go live on the Travelport Plus platform using both AI and machine learning to provide a range of retail ready results to match travelers’ desires. Read More

News / Technology

How airlines are evolving their operations with generative AI

By Morgan Hines | July 9, 2024

Generative artificial intelligence could be a game-changing technology when it comes to simplifying the complicated operations of running an airline. Read More

News / Technology

Spotnana's former CTO on market perception and shiny things

By Linda Fox | July 8, 2024

Shikhar Agarwal, co-founder and former CTO of Spotnana, discusses the company being misunderstood in the market, the need to improve data flow and the importance of staying focused in the PhocusWire... Read More

Interview / Technology

Oracle Hospitality’s new SVP on cloud-based PMSs, the value of partnerships and AI

By D.J. Catron | June 28, 2024

Oracle’s Hospitality’s Laura Calin has been with the company since its 2014 acquisition of Micros, where she had worked since the 1990s - starting as a lead developer on the original Opera system. Read More

News / Technology

Technology feeds innovation boom for hospitality at HITEC 2024

By D.J. Catron | June 26, 2024

As travel companies shift from marveling at the surging potential of artificial intelligence, a walk across the Charlotte Convention Center’s massive exhibit hall showed countless examples of how... Read More

News / Technology

Lighthouse acquires market data specialist HQ revenue

By Linda Fox | June 20, 2024

Lighthouse (formerly OTA Insight) is making its fifth acquisition in recent years as it continues to roll up hotel data and distribution technology providers. Read More

News / Technology

Sabre Hospitality deploys first generative AI tool

By Linda Fox | June 18, 2024

SynXis Concierge.AI will initially be used by Sabre’s customer care and delivery team to improve the serve it provides the company's hotel customers. Read More

News / Online

How sustainable travel companies are helping consumers, brands understand certification

By Morgan Hines | June 14, 2024

James Lever of Weeva and Sally Davey of Travalyst talk about sustainability sensibilities in the PhocusWire studio at Phocuswright Europe. Read More

From Our Partners / Technology

AI, personalization and data analytics: A deep dive into hospitality investment trends

By Francisco Pérez-Lozao Rüter - Amadeus Hospitality | June 12, 2024

Hospitality providers can see huge potential for a more engaging customer experience as well as significant growth if they effectively prioritize their technology investment strategies now. Read More

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