Why hotels need payment automation for meetings and events

Hotels around the world continue to have challenges related to staffing.

And as they struggle to find people to fill key roles, many are also still burdened with inefficient, manual processes to handle payments for their meetings and events business.

It’s a critical issue since this business is a key driver of revenue – and also relationships - for these hotels and the meeting and event professionals they work with.

As a global provider of B2B payments and business intelligence solutions to the hospitality industry, Onyx CenterSource works with more than 150,000 hotel properties and 200,000 travel booking providers in more than 160 countries.

In an interview with PhocusWire editor in chief Mitra Sorrells, Onyx CenterSource chief commercial officer Tony Wagner explained how automation can improve productivity for staff and drive greater insights for hotels.

And Wagner shared how adding visibility and efficiency to the process can also build trust among stakeholders.

Watch the full discussion below.