TMC

News / Distribution

The impact of American Airlines' distribution changes one year on

By Linda Fox | April 3, 2024

American Airlines has made no secret of its goal of 100% internet-based bookings and other carriers are showing signs of following suit with varying strategies. Read More

News / Online

Concur founder Steve Singh and investors acquire Direct Travel

By Linda Fox | April 2, 2024

Direct Travel will integrate technology from Center, Spotnana and Troop as well as its own AI technology to create a more joined up experience for business travelers. Read More

News / Technology

Spotnana adds travel management for meetings and events

By Mitra Sorrells | March 13, 2024

Spotnana Events is a self-service solution employees can use to book and manage their travel for meetings and events. Read More

News / Technology

15below gets investment from LDC to accelerate growth

By Mitra Sorrells | March 1, 2024

Founded in 2000, 15below currently works with more than 60 airlines, rail operators, travel agencies and TMCs and partners with Amadeus and Navitaire. Read More

News / Technology

Amex GBT looks to drive AI across organization and beyond

By Linda Fox | February 29, 2024

The AI initiative is seeking to adopt AI technologies and will work across four areas of the company: traveler care, finance, engineering and enabling a modern workplace. Read More

From Our Partners / Distribution

Why an effective payments strategy is critical for airlines

By PhocusWire | February 28, 2024

UATP president and CEO Ralph Kaiser explains how airlines and travel brands can use payments to drive growth, serve new markets and reduce costs. Read More

News / Technology

How AI is altering travel companies’ C-suites and hiring strategy

By Morgan Hines | January 25, 2024

Travel companies are shaking up their C-suites to adapt to new needs being brought on by generative AI. And the changes go further than creating new roles. Read More

Interview / Technology

Mobi - Launch pitch at The Phocuswright Conference 2023

January 2, 2024

Mobi founder and CEO Anna Jaffe explained the company's agent-facing collaborative artificial intelligence platform during the Launch competition at the Phocuswright Conference. Read More

News / Online

Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More

News / Online

Travel’s movers, shakers and newsmakers of 2023

By PhocusWire | December 19, 2023

These are some of the people PhocusWire has identified as playing key roles in the past year — and figure to be among those to watch in the year to come. Read More

News / Technology

Encore's "accidental" journey to becoming a tech-forward TMC

By Michael B. Baker - BTN | December 14, 2023

As a platform, Encore director of commercial strategy Jake Jonassohn compared its travel platform, Zii, to an "octopus" with everything built as microservices, such as the booking tool or duty-of-care... Read More

News / Online

ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the loyalty strategies of Expedia, Booking, Hopper and Airbnb. Read More

News / Technology

Flight Centre Travel Group creates global “AI Center of Excellence”

By Mitra Sorrells | December 11, 2023

FCTG said the new division will focus on promoting, adopting and integrating AI into the company’s corporate divisions to enrich customer experiences, boost employee productivity and more. Read More

News / Distribution

Airlines see less turbulence in accelerating NDC adoption

By Derek Catron | December 11, 2023

Airlines’ progress in modernizing distribution through direct connections with customers and travel agencies could make 2024 a pivotal year. Read More