Travel Tech Association’s Chadwick on issues, strategies for policy advocacy

For nearly 25 years, the Travel Technology Association has represented the interests of companies such as global distribution systems, online travel agencies and metasearch companies and short-term rental platforms in Washington, D.C. The association advocates for public policy that promotes transparency and competition in the marketplace to encourage innovation and preserve consumer choice.

Association members include Booking Holdings, Expedia Group, Airbnb, Amadeus, Travelport, Sabre, Skyscanner and more.

In a conversation in the PhocusWire studio at The Phocuswright Conference, association president and CEO Laura Chadwick discussed some of the policy issues that are at the top of its agenda, including travel reviews, ancillary fee transparency and generative artificial intelligence.

“The last thing we want is for Congress to pass an overreaction that limits the use of AI when they’ve missed the message of how useful it can be in travel,” Chadwick said.

“That’s where we come in, and we need more voices at the table so we welcome all points of view on it.”

Chadwick also explained how earlier this year the association expanded its membership opportunities to attract more startups and small- and medium-sized travel technology companies. 

Watch or listen to the full discussion below.