For the past eight years, PhocusWire, Phocuswright and Miles
Partnership have been defining the major trends, challenges and opportunities facing the tourism industry.
In the 2023 edition of “The Year in Review and the Year Ahead” webinar,
this Thursday at 1 p.m. EST, speakers will highlight four essential trends and
technologies, each one substantially transforming the travel landscape:
- Sustainability: The gap between “belief,” where most travelers express the importance of sustainability, and “behavior,” where only few travelers act on this belief, is clearly defined in new Phocuswright research. For instance, while 48% of travelers in the United States say they are more likely to choose an accommodation based on its “environmental friendliness” vs. “price,” less than 10% actually follow through on this belief. The webinar explores ways to bridge this gap, addressing why and how travelers make sustainable decisions.
- Social media: While important for all travelers, social media has a particularly strong influence on younger visitors. This gap has widened in recent years. According to Phocuswright’s latest research, 48% of 18-34-year-olds cite social media as influential in deciding where to visit, compared with only 26% of all travelers and 8% of those age 55 and above. Specifically, short, vertical videos have grown in importance, influencing not only destination decisions but also in-market choices for where to eat, drink and find experiences in nature.
- Generative AI in action: Artificial intelligence remains the most significant set of technologies, yet most tourism businesses are still struggling to implement practical AI solutions. The 2023 webinar highlights practical areas in which generative AI can boost productivity, improve customer service and ease the path of purchase for travelers.
- Transformational
tech: More broadly than
just AI, several new technologies are driving a real-time revolution in hotel operations. We’ll explore various examples of this
transformational tech across customer service, labor management and personalized marketing.
This annual webinar combines the latest insights from Phocuswright’s research and PhocusWire’s news coverage with global case studies, practical examples and takeaways from Miles Partnership.FREE WEBINAR: "The year in review and the year ahead"Phocuswright, PhocusWire and Miles Partnership will dive into four trends and technologies that are fundamentally changing the travel landscape: generative AI, sustainability, social media and transformation tech. Join us Thursday, December 14 at 1 p.m. EST.