As travel roars back to life, hoteliers and property managers are busier
than they have been in years.
Guest expectations are up – it seems permanently – shifted by
pandemic-induced trends related to contactless experiences and enhanced hygiene,
while at the same time staffing shortages are hitting properties in markets around
the world.
As the industry juggles these demands, innovation in technology is
also happening at a rapid pace, creating enhanced value for those hoteliers and
property managers that recognize the opportunities.
Fresh off a $150
million funding round last November, Cloudbeds accelerating its efforts to
develop solutions that improve the experience for guests, staff and operators/owners.
In an interview with PhocusWire, co-founder and CEO Adam Harris
explains how a platform model of cloud software can provide meaningful data and
analytics for properties that result in a better guest journey while minimizing
staffing needs.
The full interview with PhocusWire’s Mitra Sorrells is below...
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