Close

Customer Relationship Management

alt="Duve acquires Easyway, boosting AI-driven guest experiences" title="Duve acquires Easyway, boosting AI-driven guest experiences"
News / Technology
Duve acquires Easyway, boosting AI-driven guest experiences
By Derek Catron | January 29, 2024
The acquisition will allow Duve to boost AI-driven guest experience management for hotels and vacation rentals worldwide.   Read More
alt="Japan-based hotel tech company Tripla targets SE Asia growth with latest acquisition" title="Japan-based hotel tech company Tripla targets SE Asia growth with latest acquisition"
News / Technology
Japan-based hotel tech company Tripla targets SE Asia growth with latest acquisition
By Mitra Sorrells | January 24, 2024
Tripla has acquired Singapore-based Endurance Technology Solutions, which develops and sells the Pelican Hotel Solution - a reservation system that works with major overseas channel managers. Read More
alt="AccessibleGo unveils new booking options for travelers with disabilities" title="AccessibleGo unveils new booking options for travelers with disabilities"
News / Online
AccessibleGo unveils new booking options for travelers with disabilities
By Morgan Hines | January 17, 2024
The platform, which has offered hotel booking, is giving users the option to book rental cars with hand controls, flights, wheelchair van rentals, mobility rentals and more. Read More
alt="Travel's journey through the generative AI platform shift" title="Travel's journey through the generative AI platform shift"
Opinion / Technology
Travel's journey through the generative AI platform shift
By Mario Gavira | January 16, 2024
Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new platform allowing us to interact and harness artificial intelligence. Read More
alt="Kayak sees 15X increase in aircraft filter usage following Alaska Airlines incident" title="Kayak sees 15X increase in aircraft filter usage following Alaska Airlines incident"
News / Technology
Kayak sees 15X increase in aircraft filter usage following Alaska Airlines incident
By Morgan Hines | January 11, 2024
Travelers are exercising caution and using tools like Kayak’s aircraft filter when looking to book flights after a door plug flew off an Alaska Airlines flight. Read More
alt="Record online direct bookings are driving innovation in hospitality, survey finds" title="Record online direct bookings are driving innovation in hospitality, survey finds"
News / Technology
Record online direct bookings are driving innovation in hospitality, survey finds
By Morgan Hines & Derek Catron | January 11, 2024
The hotel industry is making strides when it comes to digitalization, but there's still plenty of room to grow, according to a recent report from H2c. Read More
alt="AI-powered travel content platform Lokalee raises $5.6M" title="AI-powered travel content platform Lokalee raises $5.6M"
News / Startups
AI-powered travel content platform Lokalee raises $5.6M
By Morgan Hines | January 9, 2024
Lokalee plans to accelerate its product development and its expansion into European markets with the new funding. Read More
alt="Operto acquires guest experiences tech provider Dack" title="Operto acquires guest experiences tech provider Dack"
News / Technology
Operto acquires guest experiences tech provider Dack
By Linda Fox | January 8, 2024
The acquisition of Dack follows Operto's acquisition of VRScheduler in 2021 and STAYmyway in 2022. Read More
alt="AI platform translates hotel guests’ speech into actionable data and insights" title="AI platform translates hotel guests’ speech into actionable data and insights"
News / Technology
AI platform translates hotel guests’ speech into actionable data and insights
By Arvindh Yuvaraj - WebinTravel | January 5, 2024
Founded in 2019, Aiello has three products that work together and use artificial intelligence to “understand” hotel guests the way a human staff member would. Read More
alt="Top Travel Industry Predictions for 2024" title="Top Travel Industry Predictions for 2024"
News / Online
Top Travel Industry Predictions for 2024
By Morgan Hines | January 2, 2024
Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More
alt="Three ways generative AI is improving the travel industry" title="Three ways generative AI is improving the travel industry"
News / Technology
Three ways generative AI is improving the travel industry
By Morgan Hines | December 18, 2023
In a wide-ranging conversation at The Phocuswright Conference, leaders from Microsoft, Priceline and Amadeus discussed opportunities generative AI presents to the travel industry and how it's changing... Read More
alt="5 key takeaways from The Phocuswright Conference" title="5 key takeaways from The Phocuswright Conference"
News / Online
5 key takeaways from The Phocuswright Conference
By PhocusWire | November 17, 2023
Whether you were at the 2023 Phocuswright Conference in Fort Lauderdale, Florida, or whether you’ve taken interest from afar, there is plenty to catch up on after a string of panels, sessions,... Read More
alt="Travel customer service resilience in the age of climate disruption" title="Travel customer service resilience in the age of climate disruption"
Opinion / Online
Travel customer service resilience in the age of climate disruption
By Jeffrey Katz – Journera | October 27, 2023
While the increasing frequency of climate-related disruptions is inevitable, severely disappointed customers are not. Travel providers have access to the data that enables a real-time, proactive... Read More
alt="Sabre and CellPoint Digital team up for "milestone" partnership" title="Sabre and CellPoint Digital team up for "milestone" partnership"
News / Online
Sabre and CellPoint Digital team up for "milestone" partnership
By Morgan Hines | October 25, 2023
Sabre customers will have access to Cellpoint Digital’s payment services as part of their new partnership. Read More
alt="Cendyn acquires PushTech to build out CRM capabilities" title="Cendyn acquires PushTech to build out CRM capabilities"
News / Technology
Cendyn acquires PushTech to build out CRM capabilities
By Linda Fox | October 10, 2023
Barcelona-based PushTech offers a cloud-based customer data and CRM platform helping hotels with marketing, guest communications and loyalty. Read More
More 
Phocuswright Research
Phocuswright Events
Northstar Travel Group
Other Northstar Travel Group Products
Events by WIT
About Us
Advertise
Privacy
Contact Us
Copyright © 2024 by Northstar Travel Media LLC. All Rights Reserved. Phocuswright 301 Route 17 N., Suite 1150, Rutherford, NJ 07070 USA | Telephone: +1 860 350-4084
Phocuswright • The Phocuswright Conference • Global Startup Pitch • Travel Tech Fellowship • Web In Travel • Phocuswright Europe • Inntopia • Retail Travel • Hotel Investment
Register Now