Telephony

 alt="Southwest updates on action plan for disruption"  title="Southwest updates on action plan for disruption"
News
Southwest updates on action plan for disruption
By Linda Fox | March 16, 2023
Bob Jordan, the carrier’s president and CEO, talks of the severe weather event that turned into a crew-related event resulting in a “three-day reset of our aircraft and crew networks.” Read More
 alt="Startup Stage Connect-EZ"  title="Startup Stage Connect-EZ"
Interview / Startups
STARTUP STAGE: Connect-EZ provides in-app calling for travelers
By Kathryn Walson | January 27, 2023
Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues. Read More
 alt="For airlines, customer journeys begin long before takeoff"  title="For airlines, customer journeys begin long before takeoff"
From Our Partners / Technology
For airlines, customer journeys begin long before takeoff
By Mario Ciabarra - Quantum Metric | July 14, 2021
Long before the physical journey starts, the digital journey begins in earnest.  Read More
 alt="How travel brands can communicate, establish trust and build loyalty in a crisis"  title="How travel brands can communicate, establish trust and build loyalty in a crisis"
From Our Partners / Online
How travel brands can communicate, establish trust and build loyalty in a crisis
By Kevin May | June 29, 2020
PhocusWire spoke to Salesforce about how the company helped many of its customers through the COVID-19 outbreak and what lessons should be noted by those looking to be better prepared for disruption of... Read More
 alt="Consider what happens after the crisis is over (and use it to your advantage)"  title="Consider what happens after the crisis is over (and use it to your advantage)"
Opinion / Technology
Consider what happens after the crisis is over (and use it to your advantage)
By Gavin Smith - Element | May 25, 2020
How you can make the business and your people work better, because when this situation is over, and it will be over, people will start travelling again.  Read More
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News / Technology
WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality
By PhocusWire | October 24, 2019
Soon, 5G will be here. And it will offer a blazing-fast wireless connection that moves data between your customers and data systems in near-real time. Read More
 alt="Beekeeper grabs $45M to add buzz to hotel staff communications"  title="Beekeeper grabs $45M to add buzz to hotel staff communications"
News / Technology
Beekeeper grabs $45M to add buzz to hotel staff communications
By Kevin May | September 16, 2019
The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More
 alt="Why travel marketers must be always on and multichannel"  title="Why travel marketers must be always on and multichannel"
Opinion / Online
Why travel marketers must be always on and multichannel
By Stephen Taylor - Sojern | July 4, 2019
To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More
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News / Online
Hang up the phone, travelers want a connected experience
By Linda Fox | July 2, 2019
The State of the Connected Customer report shows how much expectations of brands have changed. Read More
 alt="Travel translation app TripLingo bought by Travel and Transport"  title="Travel translation app TripLingo bought by Travel and Transport"
News / Technology
Travel translation app TripLingo bought by Travel and Transport
By Kevin May | April 24, 2019
The app was created in 2011 as a means for travelers to obtain instant voice and image translation from a database of useful phrases. Read More
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Opinion / Online
Transactional emails in travel: The good, the bad and the ugly
By Matt Harris - Dyspatch | April 19, 2019
Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at some point between booking and departure is far too high.  Read More
 alt="A simple switch keeps consumers’ credit card numbers safe - and builds loyalty"  title="A simple switch keeps consumers’ credit card numbers safe - and builds loyalty"
From Our Partners / Technology
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
By Jim Pratt - WEX Corporate Payments  | April 4, 2019
Traditionally, consumer card details have been handed over to a booking agent, then to an airline or a hotel receptionist. Unfortunately, fraudulent activity could happen at any stage. Read More
 alt="VIDEO: Futurestay - Summit pitch at Phocuswright 2018"  title="VIDEO: Futurestay - Summit pitch at Phocuswright 2018"
Interview / Startups
VIDEO: Futurestay - Summit pitch at Phocuswright 2018
By Kevin May | November 30, 2018
The smartest way to connect vacation rentals to everything - channels, guests, payments and their own brand. Read More
 alt="Q&A: Tech, people and policy - the evolution of travel insurance"  title="Q&A: Tech, people and policy - the evolution of travel insurance"
From Our Partners / Technology
Q&A: Tech, people and policy - the evolution of travel insurance
By Kevin May | October 29, 2018
Beth Godlin has worked in the travel insurance sector for 25 years, so is well-placed to analyze where it has come from and where it is heading. Read More
 alt="On The Beach takes offline chance with £20M Classic Collection deal"  title="On The Beach takes offline chance with £20M Classic Collection deal"
News / Online
On The Beach takes offline chance with £20M Classic Collection deal
By Kevin May | August 16, 2018
Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More