Telephony

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Southwest updates on action plan for disruption

By Linda Fox | March 16, 2023

Bob Jordan, the carrier’s president and CEO, talks of the severe weather event that turned into a crew-related event resulting in a “three-day reset of our aircraft and crew networks.” Read More

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Interview / Startups

STARTUP STAGE: Connect-EZ provides in-app calling for travelers

By Kathryn Walson | January 27, 2023

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues. Read More

From Our Partners / Technology

For airlines, customer journeys begin long before takeoff

By Mario Ciabarra - Quantum Metric | July 14, 2021

Long before the physical journey starts, the digital journey begins in earnest. Read More

From Our Partners / Online

How travel brands can communicate, establish trust and build loyalty in a crisis

By Kevin May | June 29, 2020

PhocusWire spoke to Salesforce about how the company helped many of its customers through the COVID-19 outbreak and what lessons should be noted by those looking to be better prepared for disruption of... Read More

Opinion / Technology

Consider what happens after the crisis is over (and use it to your advantage)

By Gavin Smith - Element | May 25, 2020

How you can make the business and your people work better, because when this situation is over, and it will be over, people will start travelling again. Read More

News / Technology

WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality

By PhocusWire | October 24, 2019

Soon, 5G will be here. And it will offer a blazing-fast wireless connection that moves data between your customers and data systems in near-real time. Read More

News / Technology

Beekeeper grabs $45M to add buzz to hotel staff communications

By Kevin May | September 16, 2019

The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More

Opinion / Online

Why travel marketers must be always on and multichannel

By Stephen Taylor - Sojern | July 4, 2019

To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More

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News / Online

Hang up the phone, travelers want a connected experience

By Linda Fox | July 2, 2019

The State of the Connected Customer report shows how much expectations of brands have changed. Read More

News / Technology

Travel translation app TripLingo bought by Travel and Transport

By Kevin May | April 24, 2019

The app was created in 2011 as a means for travelers to obtain instant voice and image translation from a database of useful phrases. Read More

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Opinion / Online

Transactional emails in travel: The good, the bad and the ugly

By Matt Harris - Dyspatch | April 19, 2019

Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at some point between booking and departure is far too high. Read More

From Our Partners / Technology

A simple switch keeps consumers’ credit card numbers safe - and builds loyalty

By Jim Pratt - WEX Corporate Payments | April 4, 2019

Traditionally, consumer card details have been handed over to a booking agent, then to an airline or a hotel receptionist. Unfortunately, fraudulent activity could happen at any stage. Read More

Interview / Startups

VIDEO: Futurestay - Summit pitch at Phocuswright 2018

By Kevin May | November 30, 2018

The smartest way to connect vacation rentals to everything - channels, guests, payments and their own brand. Read More

From Our Partners / Technology

Q&A: Tech, people and policy - the evolution of travel insurance

By Kevin May | October 29, 2018

Beth Godlin has worked in the travel insurance sector for 25 years, so is well-placed to analyze where it has come from and where it is heading. Read More

News / Online

On The Beach takes offline chance with £20M Classic Collection deal

By Kevin May | August 16, 2018

Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More

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