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Customer Relationship Management

alt="Tripstax, FCM Travel, Accelya, Spotnana and more corporate travel news from GBTA 2024" title="Tripstax, FCM Travel, Accelya, Spotnana and more corporate travel news from GBTA 2024"
News / Online
Tripstax, FCM Travel, Accelya, Spotnana and more corporate travel news from GBTA 2024
By Mileva Sapic | July 22, 2024
Dozens of corporate travel technology suppliers released new and updated products on the first day of the Global Business Travel Association's Convention 2024 in Atlanta. Read More
alt="How corporate travel managers can meet the challenges of continuous disruption" title="How corporate travel managers can meet the challenges of continuous disruption"
Opinion / Technology
How corporate travel managers can meet the challenges of continuous disruption
By Darrin Grafton - Serko | July 11, 2024
With the advancement of platforms that can seamlessly integrate all of these diverse booking offerings, managers have the capability to make their jobs easier while keeping their travelers coloring... Read More
alt="Four ways travel and hospitality pros can future-proof their jobs with AI" title="Four ways travel and hospitality pros can future-proof their jobs with AI"
Opinion / Online
Four ways travel and hospitality pros can future-proof their jobs with AI
By Shahar Goldboim - Boom | June 24, 2024
By doubling down on digitalization today, travel and hospitality professionals can gain an early insight into a technology that will completely turn their industry on its head.   Read More
alt="Canary Technologies raises $50M to accelerate AI for hospitality guest engagement" title="Canary Technologies raises $50M to accelerate AI for hospitality guest engagement"
News / Technology
Canary Technologies raises $50M to accelerate AI for hospitality guest engagement
By Mitra Sorrells | June 12, 2024
Canary works with more than 20,000 hoteliers around the world, including many that are part brands such as Wyndham, Marriott, Hilton and Four Seasons. Read More
alt="The Access Group acquires hotel tech specialist SHR Group" title="The Access Group acquires hotel tech specialist SHR Group"
News / Technology
The Access Group acquires hotel tech specialist SHR Group
By Mitra Sorrells | June 6, 2024
The Access Group said it will now add SHR’s capabilities to its growing AI-powered platform within its Access Hospitality division. Read More
alt="How access to OTA data is democratizing short-term rental tech" title="How access to OTA data is democratizing short-term rental tech"
Opinion / Technology
How access to OTA data is democratizing short-term rental tech
By Pierre-Camille Hamana - Hospitable | June 4, 2024
The future of the STR industry is clear: It's time for a host-centric approach that prioritizes access, innovation and fairness. Read More
alt="Hospitality stakeholders on fixing the data silo problem" title="Hospitality stakeholders on fixing the data silo problem"
News / Technology
Hospitality stakeholders on fixing the data silo problem
By Morgan Hines | April 30, 2024
Despite years of work across the hospitality industry, hotels are still struggling to connect guest data across multiple systems, inhibiting their ability to provide an optimal guest experience. Read More
alt="How technology is helping to fuel wellness opportunities for travelers" title="How technology is helping to fuel wellness opportunities for travelers"
News / Technology
How technology is helping to fuel wellness opportunities for travelers
By Morgan Hines | April 26, 2024
Travel tech leaders focused on wellness have an eye trained on the future - with predictions as to how technology may impact traveler wellness and wellness tourism. Read More
alt="STARTUP STAGE: Obvlo helps travel brands provide personalized destination content" title="STARTUP STAGE: Obvlo helps travel brands provide personalized destination content"
Interview / Startups
STARTUP STAGE: Obvlo helps travel brands provide personalized destination content
By Mitra Sorrells | April 1, 2024
Founded in 2021, Obvlo currently works with hotels that are part of the Hilton, Marriott and IHG brands, and the company is planning to expand its work to destinations and airlines. Read More
alt="D-Edge builds out hospitality tech offering with acquisition of LoungeUp" title="D-Edge builds out hospitality tech offering with acquisition of LoungeUp"
News / Technology
D-Edge builds out hospitality tech offering with acquisition of LoungeUp
By Linda Fox | March 21, 2024
Accor-owned D-Edge said the acquisition “marks a significant step" toward integrated solutions covering the entire guest journey. Read More
alt="The rise of AI: Redefining property management systems for a digital age" title="The rise of AI: Redefining property management systems for a digital age"
News / Technology
The rise of AI: Redefining property management systems for a digital age
By Morgan Hines | March 21, 2024
Some experts see generative AI leading to big changes in property management systems. Will this technology limit the human touch in hospitality? Or create more time for guest services?   Read More
alt="Next-gen customer service for hospitality: Balance high-touch, high-tech" title="Next-gen customer service for hospitality: Balance high-touch, high-tech"
Opinion / Online
Next-gen customer service for hospitality: Balance high-touch, high-tech
By Dr. Ori Faran - Callvu | February 16, 2024
Great personal service still matters in hospitality, but as consumers – especially younger ones – demand more self-service options, hotels also need outstanding digital options.  Read More
alt="Travel early adopters share lessons after year with generative AI" title="Travel early adopters share lessons after year with generative AI"
News / Technology
Travel early adopters share lessons after year with generative AI
By Derek Catron | February 7, 2024
PhocusWire is checking in with some of travel's early adopters in using generative artificial intelligence, beginning with three startups, to find out what they have learned from their first year of... Read More
alt="How guest apps became the virtual concierge of today’s hospitality landscape" title="How guest apps became the virtual concierge of today’s hospitality landscape"
Opinion / Technology
How guest apps became the virtual concierge of today’s hospitality landscape
By Sjeel Koster – HolidayHero | January 31, 2024
With guest apps, the future of hospitality is becoming more personalized, convenient and interconnected than ever before.   Read More
alt="Hilton expands on-property messaging in response to traveler preferences" title="Hilton expands on-property messaging in response to traveler preferences"
News / Technology
Hilton expands on-property messaging in response to traveler preferences
By Derek Catron | January 30, 2024
By the end of 2024, guests across the Hilton portfolio of more than 7,000 properties worldwide will be able to text for on-property requests. Last year, 3,618 Hilton properties used the system.   Read More
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