Expedia

News / Online

ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the loyalty strategies of Expedia, Booking, Hopper and Airbnb. Read More

News / Online

Expedia has given $1.5M in grants to nonprofits as part of new fund

By Morgan Hines | November 28, 2023

Expedia is looking to bolster efforts to remove barriers to travel with its new funding initiative. Read More

News / Technology

More than one-third of leisure travelers have used GenAI tools, report says

By Morgan Hines | November 10, 2023

More than half of leisure travelers who have used generative artificial intelligence planning tools booked most or all of the recommendations provided by the chatbot. Read More

News / Online

Expedia’s Kern: Focus is now on faster growth fueled by years of tech work

By Mitra Sorrells | November 2, 2023

Expedia Group posted record revenue and profitability in the third quarter of this year and reiterated full year guidance of double-digit topline growth with margin expansion. Read More

News / Online

Booking, Expedia, Tripadvisor form coalition to fight fake reviews

By Derek Catron | October 17, 2023

The coalition, which also includes Amazon, Glassdoor and Trustpilot, seeks to work together on developing common standards and best practices to root out fake reviews and ensure consumers can make... Read More

News / Online

Poor security, clunky processes driving online hotel booking abandonment

By Linda Fox | September 25, 2023

Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%. Read More

News / Technology

Expedia Group builds generative AI into multiple products in its “Fall Release”

By Mitra Sorrells | September 21, 2023

Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and... Read More

News / Startups

Lufthansa unveils Swifty, an AI assistant for business travel

By Linda Fox | August 22, 2023

The technology enables business travelers to share their hotel and flight preferences via chat, select appropriate options and have them booked. Read More

News / Online

How online travel agencies plan to win and retain customers

By Phocuswright Research | August 8, 2023

Mobile has become one of the biggest strategic focus areas for online travel agencies, as they look drive more direct customer interaction to reduce their marketing spend and their reliance on Google. Read More

News / Online

Expedia Group sees cause for optimism in record Q2 earnings

By Derek Catron | August 3, 2023

While revenues slowed and fell below analysts’ estimates, CEO Peter Kern saw promise in Expedia Group’s plans for the rest of the year. Read More

News / Online

Expedia Group inks Walmart as major new B2B customer

By Derek Catron | July 25, 2023

New partnership brings together one of the world’s biggest OTAs with its biggest retailer. Could Amazon be next? Read More

News / Online

Hotel bookings via mobile device continue to edge north

By Linda Fox | July 21, 2023

Affilired has been charting the rise in hotel bookings via mobile in recent years and reported a marked increase in the first quarter of 2023. Read More

News / Online

Expedia Group lays off staff in U.S. and abroad

By Mitra Sorrells | July 17, 2023

Beginning last Wednesday there are multiple posts on social media from people who say they were Expedia Group employees and have been laid off, and the company has confirmed the layoffs but would not... Read More

News / Online

Expedia Group announces ugly split with Hopper

By Mitra Sorrells and Derek Catron | July 12, 2023

Expedia Group is pulling its hotel and vacation rental supply from Hopper, charging the rival online travel agency with taking advantage of consumers. Read More

News / Online

Airline industry leaders, academics will advise Google on emissions calculations

By Mitra Sorrells | July 12, 2023

Google is aiming to build trust in its flight emission data and make it the global standard for accurate, transparent and consistent information. Read More

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